WorldPay Upgrade - Callback Receipts

[m@rk.to]

It states on the http://support.worldpay.com/kb/reference/faqs/upgradefaqs.html#storebuilder page that one does not have to make any changes to Actinic. However and after doing an online purchase myself, I see that Worldpay now does *not* call back and present a merchant receipt online. Does anyone know why please?

[pinbrook]

Not sure what you mean by "call back"

With WP unless you return to your website after going through the WP checkout you don't see the receipt nor does the customer get the actinic email confirmation of order.

This is just the way it works!!

[m@rk.to]

I have spoken to WP support and apparently there is a problem with a button not showing on a page once the shopper has passed the 'make payment' page on WorldPay. Unless this button appears and the shopper clicks on it, there is no receipt page and no Actinic confirmation email sent to the shopper. The support chappie had to manually enable it for me.

[pinbrook]

Ah Ok it seems that you had a unique problem.

For all thesites I've put on WP that final return to merchant site button has been there

[m@rk.to]

Typical... it had to be me! ;-)

[Jan]

Me too. I called them and they said that it was Actinic's fault, I said you said they said it wasn't. Then they fixed it for me to!

Thanks Mark - this explains why I haven't been getting my confirmation emails.

Regards,

[pinbrook]

return to your website after going through the WP checkout you don't see the receipt nor does the customer get the actinic email confirmation of order.

Since we get a copy of the email sent to the customer, it is quite easy to indentify which customers haven't received the confirmation email. I tend to rely on the WP receipt as satisfying most customers that their order is being processed.

[m@rk.to]

We tend to rely on the Actinic email being the W'Pay email states that it it *not* a confirmation that the order has been accepted by the Merchant. As such, we do wish to send such an email and especially to point out some detailed P&P timescales and specific T&C's which and as they say.... "you don't expect us to read all that small print do you?"! Managing expectations and all that ;-)

Am glad that I am not the only fish in the pond Jan, was beginnig to feel quite lonely :o)

[Tim Weaver]

We were also affected! Did a test transaction immediately after WP said they had completed the upgrade, then called Support who enabled the call back. So I think we can safely assume the the problem lay with WP.

[pollygordon]

We have the same problem and in addition this afternoon Actinic is failing to re-direct to Worldpays secure server. Anyone else having problems?

[Jenny]

One of my site's can't even get into world pay now.. so off to investigate
Jenny

[Tim Weaver]

I just checked and it still seems to be working OK for us.

[pinbrook]

how do you put a dummy order through WP to ensure all is well

[Tim Weaver]

We are set up for pre-authorisation to enable us to carry out security checks on suspicious orders before deciding to accept/decline an order. If we decline (i.e. do not accept within 5 days), then there is no MSC charge and no need to refund the card - the charge just does not go through.

So we can put through our test orders with a valid card number, but just not accept them and let them time out.