Using - character in product code

[markburley]

We have many products that include the - character in their product code e.g. 32-123

Although the system allows the - character to be used when entering the product code, it does not appear to allow the character to be input when searching. Is there any way to resolve this?

[Andy D]

Hello Mark,

I have tried this as well and can see that it does not except the – character when searching via ‘Product Look Up’ you can however search for the product by using its description.

Thanks

Andy

[fergusw]

In search options there is a text box which allows you to define the valid characters included within the search index.
If I recall correctly I don't think the "-" character is included. Try adding that and see if that resolves your issue.
From Actinic's own internal help file:
The index breaks product descriptions into words. A word is defined as any contiguous collection of characters in the word character set. For example, if the product description is "This high-backed chair has been designed with comfort...", the index engine will identify the following words:
'this, high, backed, chair, has, been, designed, with, comfort'
However, if you would like 'high-backed' indexed as a single word, you need to add '-' to the word character set.
The list should be modified with care. The following characters should not be used: !<>&;:$%*#.

[markburley]

Hi Fergus

I think that this is for ecommerce. The product I am having a probelm with is epos - I can not find any way of changing this search.

Mark

[fergusw]

Sorry Mark,
Committed cardinal sin #2 and forgot to look at thread's category. My apologies.