Customer Emails

[NVL]

I'm experiencing an SMTP relay problem.

We used to use an SMTP server at ourdomain.com but having reset the MX records to point to a third party this no longer applies.

So my personal email at BT is beinig used and with their mail SMTP, so any password emails etc sent to me from the shop software offline (or) order confirmations, awaiting downloads etc are received. But any emails to "real" customers with non BT email addresses are not sent, relay denied...

How do we get around this?

[Ben]

Hi David

Actinic normally advise using the smtp server provided by the web host and not a third party. The reason is that Actinic sends mail using a perl script on the web server and it's normally the case nowadays that the smtp gateway needs to recognise the web server before allowing the mail to be relayed.

I don't think BT will reconfigure their mail servers and I'm afraid I don't know of a workaround.

Ben

[Mike Hughes]

Use Normans sendmail workaround.

This way you won't need an SMTP server.

you'll find details here:

http://community.actinic.com/showthread.php?s=&threadid=726&highlight=sendmail

Mike