Error Msg on Import of 50 Sections - Help!

[GAViN™©]

We currently have 49 sections setup in Actinic for our website.
All our data is imported into actinic from a .csv file

I just created another section to make that 50 and when i did an import
into actinic I got an window pop up error message from Actinic:

An unexpected error occured while trying to carry out the import.
Please check your settings and try again.

(See image attached)

I removed the 50th section, then reimported and worked fine.

So my question is this, can actinic v7 handle 50+ sections.

If this is the case, is it possible there is a glitch with our import file ?

Thanks for your help.

[Rich Brady]

So my question is this, can actinic v7 handle 50+ sections.

Have you tried to create an additional section in Actinic itself?

[GAViN™©]

I'll give this a try, but even if I can manually add another section is it not possible that Actinic may not be able to handle 50 sections on an import ?

[Rich Brady]

It's very possible, but if you can't add another section, your question will be answered without having to wait for more advice on here.

I no nothing of V7, but beleive there would be more on the Forum if the section limit, albeit import or manual, was only 50 sections.

What search terms have you used?

[GAViN™©]

What search terms have you used?

Sorry not quite sure what you mean?

[Rich Brady]

Have you searched the forum for similar problems?

[GAViN™©]

I have added a new section with sub-section manually into Actinic
and it has accepted it, so the software is capable of taking 50 sections.

Next question...

Can Actinic handle 50+ sections on an IMPORT ?

I e-mailed Actinic Support and response I got back was:

Hi,

Thanks for contacting Actinic Software support, however version 7 of the software is no longer supported.
You can however, still obtain support from our knowledgebase at http://knowledge.actinic.com/ and from our excellent community members at http://community.actinic.com/

Kind Regards,
G.W.Green
Actinic Software Support

Yeah, great support! :rolleyes:

[Jan]

V7 can handle importing 50 sections, the problem is almost certainly in your import file. To test this, export your catalog from Actinic and import it again.

I don't think that it is unreasonable for a company to stop supporting very old versions of the software but I can also see that it is very annoying for you.

Regards,

[leehack]

Interesting concept Gavin, support the minority so the features for the majority get held back, i'm guessing you've never managed a software company :p. There has to be a cut off point at some stage or do you think versions such as v3-V6 should be made vista compliant also? V7 can have thousands of sections in my experience, probably the PBKAC problem.

[GAViN™©]

OK thanks for your input guys.

Because the error message:

An unexpected error occured while trying to carry out the import.
Please check your settings and try again.

states Check your Settings, can someone confirm there is not any settings somewhere in the software relating to how many sections you can use is there?

Have passed this onto our programmer who created the import file from our stock database to see if he can find the solution.

With regards to support for v7 of Actinic, i can understand what you are saying but am just asking for a simple yes/no answer to a question, so am sure one of the actinic programmers could answer this off the top of their head, without too much heartache?

[leehack]

There's no setting Gavin no. Add a new section manually, then export the catalog and then reimport it. That will show you almost certainly its the import file with an error.

I hear your frustration on getting a simple answer, i guess programmers don't answer the emails though. Blanket rules sometimes have to be in place to stop the blurring of them. If they didn't and you got an answer this time, can you say hand on heart that you wouldn't try again later down the line?

[Jan]

one of the actinic programmers could answer this off the top of their headI did :-)

Regards,

[Sean Williams]

I'd say the problem is almost certainly within the import file. In our experience, it only needs a full stop or CR to be in the wrong place. We find Excel is brilliant at adding spurious examples of just about any character without being asked!

[GAViN™©]

Email I have had back from our freelance programmer:

Can anyone confirm if this is true or not? - Thanks.



I can see that the only difference is the section. You’ve tried deleting an existing section and it was OK so there can’t be anything wrong with the new section. So it looks like a section limit on importing. The sections are imported first so if the error happens straight away it would indicate a section limit. Because the sections are imported in separate records I can imagine that the import routine may have a limited number of slots to store the data. It just seems an odd error message.

[leehack]

:eek::confused:

[Mark H]

The original screenshot you provided shows "importing products" behind the error message box. Does it say "importing sections" before that, or does it say "importing products" throughout the whole process? If it is the former, then the problem seems to arise when importing products, not sections. This would lead me, also, to suspect a character or other error in the feed for the products in the 50th section.

[acompton]

I’m a software developer (not for Actinic) and I’ve always been impressed with the flexibility and reliability of V7. I would be really surprised if they had imposed an arbitrary limit on the import size. It doesn’t make any sense to do this. It’s not difficult to write it for (virtually) no limit and there is no reason to set one.

Have you tried splitting the import into two halves and see if each will import separately?