Webfusion & cgi-bin error

[Pilgrim]

Having uploaded my site www.astonlee.com successfully apart from this error message: The directory specified as the path from the CGI-BIN to the online store folder does not exist on the web server. Check the path.

Webfusion on the 06th November 2009. In your original message it showed two directories are required:
cgi-bin (755) - drwxr-xr-x
Online Store Folder (777) - drwxrwxrwx

The ownership for cgi-bin are:
drwxr-xr-x 2 2016 sites 4096 2009-11-05 16:48 cgi-bin

The only other directory in there is 'acatalog', is that the one that should have 'drwxrwxrwx'? If so that would be a problem as it's: drwxr-xr-x 3 2016 sites 12288 2009-11-06 08:17 acatalog

That's assuming of course that is the online store folder that was mentioned in your error message:
----The directory specified as the path from the CGI-BIN to the online store folder does not exist on the web server.

It may just be that you need to create the directory it's referring to.

Can anyone asist me as to what setting I need for my webfusion dedicated server for my version 9.0.3.0.0.0.IMMA site?
Alan

www.astonlee.com
www.mctooling.com

[peblaco]

Online Store Folder (777) - drwxrwxrwx
The only other directory in there is 'acatalog', is that the one that should have 'drwxrwxrwx'?
Yes the online folder or "acatalog" should have the (777) - drwxrwxrwx permissions. And the cgi-bin folder should be the one with (755) - drwxr-xr-x

The directory specified as the path from the CGI-BIN to the online store folder does not exist on the web server.
Can you paste your settings - removing your usernames and passwords or paste a screenshot?.

[Pilgrim]

I changed the site folder permission to what you suggested, but when i try to purchase an item I still recieving the following error message:
A General Script Error Occurred
--------------------------------------------------------------------------------
Error: Error opening configuration file ../public_html/acatalog/prompt.fil. No such file or directory
--------------------------------------------------------------------------------
Press the Browser back button and try again or contact the site owner.
Alan

[peblaco]

Error: Error opening configuration file ../public_html/acatalog/prompt.fil. No such file or directory
When you run a network test does that complete okay?. I think 4th field on the left side "Path from CGI-BIN to Online Store Folder" should be ../acatalog/

For the prompt.fil error various ideas to try here (http://community.actinic.com/showthread.php?t=36592) but backup first.

[pinbrook]

Error: Error opening configuration file ../public_html/acatalog/prompt.fil. No such file or directory the above message says a required file is missing, this file is generated by actinic - thus you will need to do a site refresh to create it.

Before you do the refresh you must be sure you network settings are correct.

[Pilgrim]

The prompt.fil is not missing, and is already in the directory, and I don't rec any error messages when I refresh the site.
The only time I get this error is when trying to buy an item or open my contact us form.
I think it a problem is on the server, but I will try the other suggestion of changing my actinic setting.
Alan

www.astonlee.com (http://www.astonlee.com)
www.mctooling.com (http://www.mctooling.com)

[Pilgrim]

I tried using the wizard to identify the problem, and rec this error message
CGI-BIN Address: http://www.astonlee.com/cgi-bin/
Error Message from wizard: The specified XCGI-BIN URL or possibly the path to the CGI-BIN is not correct. Check the CGI-BIN is correct, return to the first page of wizard and turn on the button to confirm each setting. Then progress though the dialogs once again to verify that path to cgi-bin is also correct. The web server returned (404) Not Found.
Alan

www.astonlee.com (http://www.astonlee.com)
www.mctooling.com (http://www.mctooling.com)

[pinbrook]

http://www.astonlee.com/cgi-bin/
................... The web server returned (404) Not Found.

ok ftp to the webspace and create a cgi-bin at www.astonlee.com/cgi-bin give it permission 755

then post your network settings minus passwords here

The prompt.fil is not missing, and is already in the directory, your NS are not looking in the right place,

or compare your NS to these http://community.actinic.com/showpost.php?p=157366&postcount=1

[Mike Hughes]

What are you're network settings?

It's best to export them to a text file and then copy and paste into the forum, over-writing your username and password.

Mike

[Pilgrim]

My actinic web setting are display below in the attach gif.
Alan

www.astonlee.com (http://www.astonlee.com)
www.mctooling.com (http://www.mctooling.com)

[peblaco]

My actinic web setting are display below in the attach gif.
Did you try the suggestion in my last post? I'm wonder if that's what's generating the message of "Error opening configuration file ../public_html/acatalog/prompt.fil. No such file" because it can't navigate to the correct folder level despite the file being there.

[Pilgrim]

Thanks for your input, and I did try your suggestion of ../public_html to /acatalog/ and rec this error message:
The directory specified as the path from the CGI-BIN to the online store folder does not exist on the web server. Check the path. Also see the on-line help for "Path from FTP server to Catalog".
Follow by:
The script does not have permission to write to the web site directory..
I how believe the problem is with the server setup, and begining to wonder if it would be better to delete all the files on the server, and completely reload the site?
Alan

www.astonlee.com (http://www.astonlee.com)
www.mctooling.com (http://www.mctooling.com)

[Mike Hughes]

I've always found the network settings for webfusion to be a bit 'different'.

For example, if your cgi-bin is in the 'public_html' folder then this: '../public_html/acatalog/' should just be '../acatalog/'

Also the bit that says 'this should be left blank unless otherwise advised' should really be left blank rather than '/public_html/acatalog/' as that's saying the acatalog folder is sitting inside the cgi-bin, which it clearly isn't.

The problem is that working webfusion settings from other users have included these paths so why argue with what works? Well the problem is what do you do when it doesn't work?

I'd suggest you try the logical settings first. After that I'd go chase webfusion as otherwise we're really just guessing at the problem.

Mike

[peblaco]

Thanks for your input, and I did try your suggestion of ../public_html to /acatalog/ and rec this error message
Just checking from what you typed here, did you enter /acatalog/ or ../acatalog/

I've always found the network settings for webfusion to be a bit 'different'. For example, if your cgi-bin is in the 'public_html' folder then this: '../public_html/acatalog/' should just be '../acatalog/'
Yes that's what I was thinking, that's the way Web Fusion is set up for most shared hosting, but this is a dedicated server, so I am wondering if there is something different in the setup, I wouldn't have thought so.

[Mark H]

Alan - you're not using a Webfusion reseller account are you?

[Pilgrim]

Thanks for asking, and I have double check and that it not a re-seller account I created, but I am going to talk to Webfusion today because this just does not make any sence. As I move this over from one off their hosted severs, which was due for renewal later this month!

Alan

www.astonlee.com (http://www.astonlee.com)
www.mctooling.com (http://www.mctooling.com)

[Pilgrim]

Firstly a "Big Thank You!" to you all for taking the time to help me, and the good news is that my site back-up.
It turn out in the end that it was my wefusion dedicated server setup, that was the real problem, couple with your suggestion of changing CGI-BIN path to ../acatalog/ instead of ../public_html/acatalog/
:D Alan

www.astonlee.com (http://www.astonlee.com)
www.mctooling.com (http://www.mctooling.com)

[Mike Hughes]

Glad it's sorted Alan. That setting for webfusion has always been troublesome.

Mike