CGI Issues - Partial Upload?

[Mel_S]

Because of all of the troubles we have been having, we decided to wipe the server clean and start new... again...

Before we wiped the server clean I had tried to upload our site, just as a refresh to make sure everything was still working, haven't been having a lot of luck with things over the last few days.

During this attempt we received an error regarding rsxxxxxx.pl, which I forgot to take a screenshot of, but said: Type 200 set to A 550 rs000001.pl; No such file or directory.


I clicked ok, then I clicked Retry, same problem. I clicked Abort, went in search of the file - it existed in the site folder on my harddrive, but not on the server. I tried manually copying the file to the CGI bin using an FTP program. Wouldn't work. After several attempts, we decided to wipe the server clean.

So, now the server is clean, it should work right? Umm no. Tried uploading it again, still got the same error. This time I ignored the file, it isn't really necessary for us to know where the customer came from to get to our site. Well, the same problem occurred with the next file too.

When I look at the CGI bin on the server, several of the files have been uploaded, so I am guessing that the permissions are ok (the network test says everything is ok as well).

The CGI bin is not shared, it is only used for our Actinic site. With this last attempt it was completely empty - so no CGI ID conflict.

It's at this point that I have stopped trying to upload and decided to ask for some more help.

I feel like I'm chasing my tail right now - never moving forward at all :(

[peblaco]

went in search of the file - it existed in the site folder on my harddrive, but not on the server. I tried manually copying the file to the CGI bin using an FTP program. Wouldn't work.
No, manual uploading of Actinic scripts won't work.

After several attempts, we decided to wipe the server clean. So, now the server is clean, it should work right? Umm no. Tried uploading it again, still got the same error.
Have you tried this (backup snapshot and Site1 folder first): Go to Help > Troubleshooting > Web Site Purge And Refresh > Tick both boxes > Delete and Refresh.

[pinbrook]

i am confused as to where you are right now, you've got several threads open, the latest one re importing via csv doesn't seem to be resolved and yet you are trying to upload?

it would be clearer if you stuck to one thread and worked through the issues sequentially.

[Mel_S]

pinbrook, I do apologize for any confusion I might be causing.

The csv file problem from my other thred never did get resolved, however my boss decided that we shouldn't waste more time on the issue, so we are now working without the aid of a csv file. Right now the majority of our website is in Actinic, however a small number of pages have been created using DreamWeaver and are manually uploaded using FTP.

For me this is a 'learn as you go' project for my work. This is my first attempt at creating an Actinic site, so each step is something of an undertaking. I am trying to fumble my way through the site creation (pretty much past the creation stage now), and meet the special needs of our company, while learning a new program to do it.

I sincerely appreciate all of the pointers the forum members have given me - I'm learning a lot!

[Mel_S]

No, manual uploading of Actinic scripts won't work.


Have you tried this (backup snapshot and Site1 folder first): Go to Help > Troubleshooting > Web Site Purge And Refresh > Tick both boxes > Delete and Refresh.

No, I hadn't tried that - I'll do that now.

[Mel_S]

No, I hadn't tried that - I'll do that now.

The Website Purge and Refresh button is unavailable :(

[peblaco]

The Website Purge and Refresh button is unavailable :(

Okay that can be due to the site not being properly uploaded, see post 2 on this link (http://community.actinic.com/showthread.php?t=23825) it was a different issue but you can see the explanation of the button being greyed and you could try the instructions from there just the same.

[Mel_S]

Okay that can be due to the site not being properly uploaded, see post 2 on this link (http://community.actinic.com/showthread.php?t=23825) it was a different issue but you can see the explanation of the button being greyed and you could try the instructions from there just the same.

Excellent! Thank you so much! I had already tried everything listed except deleting the files in the Site1 folder with .cat and .fil extensions.

I'm off to test these suggestions. *fingers crossed!*

[peblaco]

I had already tried everything listed except deleting the files in the Site1 folder with .cat and .fil extensions.
I'm not sure if it is related as rs000001.pl is a Perl file not .cat or .fil BUT it may help as some Actinic files pull in details from other files on the server.

[Mel_S]

Excellent! Thank you so much! I had already tried everything listed except deleting the files in the Site1 folder with .cat and .fil extensions.

I'm off to test these suggestions. *fingers crossed!*

Well it didn't work. I still end up with the error mentioned above. I am now able to use the Perge and Refresh button now though, and I am trying that now.

[Mel_S]

Still no progress. I'm still receiving the error at the rsxxxxxx.pl file

[peblaco]

Still no progress. I'm still receiving the error at the rsxxxxxx.pl file
I checked a default rs000001.pl file and it pulls in the following files;
require al000001;
require ao000001;
require sm000001;

Do you have the files alxxxxxx.pl, aoxxxxxx.pl, smxxxxxx.pl and rsxxxxxx.pl in your Site1 folder?.

And have you got a link that can be looked at of the website?.

[Mel_S]

The site is http://vantec.maketheweb.net/ This site is a temporary testing site. Once all of the bugs are worked out, then we need to try to move it to the proper server and url for our live site.

Yes, I have all of those files.


There are a couple of problems here:

-the site was originally designed on ComputerA, I have been attempting to get it to work using ComputerB. CGI Id seemed to be the problem - when that was fixed there were a series of problems which I have been getting help with here.

-I can get past the .pl file errors on ComputerA now, but then I get the merge error for the CGI id, when the CGI ID is changed I'm back to the .pl error.

-I am doing the whole Purge and Refresh thing on ComputerA now, hoping to get past both the CGI merge error and the .pl error. Once that is done, I need to get this all up and working on ComputerB.

[pinbrook]

swapping uploads from computer A and B is only going to add to upload issue esp merge errors.

put the site back on CompA.

Reinstall actinic on CompB. Clean ftp space, remove contents of both acatalog and cgi-bin - now do a purge/refresh (troubleshooting menu) using default site1.

Does it upload?

if that is sucessful, take snapshot from A, put it on B, do another purge/refresh (troubleshooting menu)

[Mel_S]

Reinstall actinic on CompB. Clean ftp space, remove contents of both acatalog and cgi-bin - now do a purge/refresh (troubleshooting menu) using default site1.

Does it upload?


When I tried this the purge/refresh button was greyed out, so I tried web|refresh. I still received the merge error.

[Mel_S]

I changed the CGI ID, but now I get an error saying that the scripts are not executing properly on the site.

I've got a call in to our host, hopefully he will get back with me soon and I can double check server settings that way.

[guccij]

Is your host maketheweb ? Because they may not be your best choice for an Actinic site and this may be the cause of some of your problems.

Additionally, if you are a UK company, then a US-based host is probably not ideal.

Ignore all of ^ if I have barked up the wrong tree.

[Mel_S]

Is your host maketheweb ? Because they may not be your best choice for an Actinic site and this may be the cause of some of your problems.

Additionally, if you are a UK company, then a US-based host is probably not ideal.

Ignore all of ^ if I have barked up the wrong tree.

Yes, maketheweb is our host and we are a US based company. We have been hosting with this company for a number of years now, running Actinic 5. My boss decided it was time to update the website and start using Actinic 7.

I had experienced a few issues during the rebuilding of the site, but everything all issues got resolved. The real problems began when I attempted to bring the new site from my personal computer to the work computer - since then we have been unable to upload properly, even after deleting all files in the cgi and acatalog folders and refreshing the site.

Unfortunately I do not have access to the website's control panel, so there isn't much I can do until I hear back from our host.

We were hoping to move the test site into our live site at the beginning of this week. I'm really hoping that this doesn't take too much longer to get resolved.

Thank you all for your continued input!