View payments - edit?

[BrianCurtis]

Hi All,

I have received an order from a customer which was doubled by mistake. I have used the WorldPay account to refund his £20 but it shows as £40 in the 'Payments' window.

How do I edit this manually so I can make sure it is correct for invoicing and reports?

Cheers

Brian

[Jan]

You need to make an adjustment to the order for £20 (or give a 50% discount on the totals tab for the order), and then add a new payment of type credit card credit for -£20.

Regards,

[BrianCurtis]

Thanks Jan,

The adjustment 0f -£20 worked fine but in Progress and Payments it won't let me ad a negative number? It says must be between £0,00 and £271,474,836.00?

Will the adjustment work OK without changing the other bit or will the order still show as £40 instead of £20 in the report anon the invoice.

Brian

[Jan]

You have to add a credit card credit of +£20 to give back a refund of £20. It makes sense if you ponder on it.

When you add a new payment Actinic usually works out what is required to make the order full payment received and puts that in there are default so you should just be able to click on new, check it over and then ok it.

Regards,