Upload problems [Archive] - Actinic Community

anne_marie

26-Nov-2009, 09:58 AM

Hi there, when I try to upload my site, to a test directory,I am getting the following error:

"Unable to move to the cgi-bin directory "cgi-bin/" on the FTP server.
The specified directory does not exist or you do not have access to the directory"
I have checked the file permissions are correct and that perl runs okay from the cgi-bin successfully & I am able to FTP into the site, and actinc sees the directories. Here are my settings:
HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST localhost
WEBSITEURL www.thecreativefoundry.co.uk/testshop
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /home/creative/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
CATALOGURL http://thecreativefoundry.co.uk/testshop/acatalog/
ONLINESTOREFOLDERNAME acatalog
CGIBINURL http://thecreativefoundry.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ./testshop/acatalog/
CODEBASE ./
FTPHOST 78.31.110.194
FTPUSERNAME XXXXXX
FTPPASSWORD XXXXX
PATHTOCGIBIN cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG

Hoping someone can help!
Thanks
AM

pinbrook

26-Nov-2009, 10:04 AM

have you run the wizard to let it find the cgi bin for you and thus populate paths for you

who is the host, and what package have you bought

Rich Brady

26-Nov-2009, 10:06 AM

LOL She's back :D

Morning Anne-Marie

Have you searched for that error and applied the suggested fixes? Firewalls, folder permissions (777 & 755), etc?

Have you done a network test? Have you searched the forum for the network settings of your host, to see if they match?

If you have done all of these things, then you need to put that information in your OP, otherwise people will assume that you've not done the hard work before posting.

We know you're under the kosh here, but you've spent most of the week asking questions that really 1/2 day-day sat with a designer would have sorted. You'd have, also, a better understanding of the software and how to use the community/KB/help files.

guccij

26-Nov-2009, 10:11 AM

Host looks like Memset

guccij

26-Nov-2009, 10:16 AM

You don't need to create a test directory - Actinic will do this for you if you select Test mode from the Web menu

Rich Brady

26-Nov-2009, 10:26 AM

You don't need to create a test directory - Actinic will do this for you if you select Test mode from the Web menu

This is very true.

Also, the site I'm working on at the moment has two".." compared with your single "."

PATHFROMCGITOCATALOG ./testshop/acatalog/

anne_marie

26-Nov-2009, 10:32 AM

Hi, yip i'm back (for more punishment!:o) the host is indeed Memset.
I have checked the permissions on the directories and they seem to be ok 755 and 777 respectively.
When I use the Wizard, it get to the stage of telling actinic where the cgi-bin and directory are and I get the:
"An error occurred while sending an http request to the web server. Please contact etc..."

My paths are as follows:
PATH TO CGI-BIN directory - /public_html/thecreativefoundry.co.uk/cgi-bin (this is working as I have uploaded a test.cgi to this directory.
WEB ROOT DIRECTORY - /public_html/thecreativefoundry.co.uk/testshop

Oddly enough there is also a cgi-bin in the public_html directory which is:
/public_html/cgi-bin!
I have attached the following screenshots:
http://i49.tinypic.com/3480xeh.jpg
http://i50.tinypic.com
/2lkd93r.jpg (http://i50.tinypic.com/2lkd93r.jpg)

Thanks again folks :)

Rich Brady

26-Nov-2009, 10:34 AM

You also have some URLs with www. and some without in your settings...

Rich Brady

26-Nov-2009, 10:38 AM

Try this:

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST localhost
WEBSITEURL http://www.thecreativefoundry.co.uk/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /home/creative/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
CATALOGURL http://www.thecreativefoundry.co.uk/acatalog/
ONLINESTOREFOLDERNAME acatalog
CGIBINURL http://www.thecreativefoundry.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST 78.31.110.194
FTPUSERNAME XXXXXX
FTPPASSWORD XXXXX
PATHTOCGIBIN cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG

Test, if it works, put your site in "Test Mode" and upload

Darren B

26-Nov-2009, 10:51 AM

the path to the cgi-bin will depended on your ftp account and what areas of the server it has access to.

i always recommend creating a new ftp account that only has access to your site root area, then you dont need all the extra info in the paths, the settings rich has posted will then probably be successfull

anne_marie

26-Nov-2009, 10:57 AM

Hi again Web,
I just tried that and I get the following error returned:
"Unable to move to the cgi-bin directory "cgi-bin/" on the FTP server.
The specified directory does not exist or you do not have access to the directory."
Screenshots
http://i47.tinypic.com/10e0euh.jpg
http://i45.tinypic.com/330ve5i.jpg

Thanks folks :)

Rich Brady

26-Nov-2009, 10:58 AM

Forward slash "/" missing in front of "Path to CGI-BIN"?

Rich Brady

26-Nov-2009, 11:00 AM

darren, should the Path to Perl Shell be "bin" or "cgi-bin"?

Darren B

26-Nov-2009, 11:51 AM

Oddly enough there is also a cgi-bin in the public_html directory which is:
/public_html/cgi-bin!

Just spotted this bit, thats becuase your settings were wrong

Your cgi-bin should be under the public_html and so should the acatalog directory, using settings with long paths results in actinic not knowing were to find the correct directories

your directory structure should be
public_html
-------- cgi-bin
-------- acatalog

therefore richs settings should work, but you need to create a new FTP account which only has access to the public_html, and make the changes he has suggested

now if this is a nix server (being its using public_html) then the the path the perl is probably /usr/bin/perl but you need to check this with your host

anne_marie

26-Nov-2009, 12:36 PM

Hi again folks :)
Okay, in my cpanel, i've created a new ftp account, which only gives me access to the root. Connecting via the wizard, all seems fine like so:
http://i49.tinypic.com/2utp6wl.jpg
This gets me to this point:
http://i45.tinypic.com/34rx5ap.jpg
If I click next, I get this:
http://i48.tinypic.com/25q3xaa.jpg
If I 'point' to the cgi-bin like this:
http://i49.tinypic.com/25ahf9u.jpg
I still get the same error :( I have checked that the cgi-bin runs scripts etc and that the acatalog and cgi-bin have got the correct permissions, what next?
Thanks again :)

Rich Brady

26-Nov-2009, 12:39 PM

What permissions are you using? 777 & 755?

Can I suggest you don't use the wizard to set up your network settings. Just import the settings I posted.

Darren B

26-Nov-2009, 12:51 PM

STOP

you have setup ftp access to the whole root on your server, not the domain name you are trying to upload to. Looking at your screen shot i see you have mulltiple domains under one account.

setup an ftp account that only has access to thecreativefoundry.co.uk when you create it the directory should say /public_html/thecreativefoundry.co.uk/

then use this ftp account for this site only

Now you should have a cgi-bin under this directory on your server. Im guessing here these directories were created using the addon domains under your control panel not with an ftp program?

if youi created them with an ftp program then it is unlikely to work.

can you confirm if you using cpanel?

anne_marie

26-Nov-2009, 12:55 PM

Hi again,
I tried importing the settings and this is what i got:
http://i45.tinypic.com/29y125j.jpg
Then this error:
http://i50.tinypic.com/14dn4et.jpg
Then this message also:http://i45.tinypic.com/14t7luq.jpg

guccij

26-Nov-2009, 12:57 PM

Have you checked with Memset that they can host Actinic sites?

guccij

26-Nov-2009, 01:04 PM

Hi again,
I tried importing the settings and this is what i got:
http://i45.tinypic.com/29y125j.jpgThe username in your ftp settings looks like an email address. Is this normal for a Memset account login?

And it's different from what you showed us here: http://i47.tinypic.com/10e0euh.jpg

Rich Brady

26-Nov-2009, 01:06 PM

The username in your ftp settings looks like an email address. Is this normal for a Memset account login?

That can be the case with some hosts Jules.

anne_marie

26-Nov-2009, 01:08 PM

Hi there,
yes I phoned and asked them this morning, they said it would be fine, and it is a linux server, so in theory it should be okay.
I'm getting somewhere, though I think. i created a new ftp account as darren suggested with public_htm/thecreativefoundry.co.uk/ and tried again with Web's settings as so:
http://i50.tinypic.com/j8nm0i.jpg
error received was:
http://i50.tinypic.com/34hyru9.jpg

guccij

26-Nov-2009, 01:09 PM

Thanks Rich

Rich Brady

26-Nov-2009, 01:13 PM

Rich Brady

26-Nov-2009, 01:15 PM

Thanks Rich

No problem :)

anne_marie

26-Nov-2009, 01:18 PM

Hi Web (or can i call you Rich?) There is definitely a cgi-bin directory there, with permissions set to 755. I just called memset again, and they have said that there should not be a problem running actinic on their server.
*bangs head off desk*
:confused:

Rich Brady

26-Nov-2009, 01:21 PM

LOL Rich is fine... webD is so formal :D

Okay, so Darren has got you sorted regarding the ftp accoount, memset confirm that Actinic will run.

Post your current network settings and we'll go from there.

anne_marie

26-Nov-2009, 01:25 PM

Thanks Rich :D
The settings are now as follows:
HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST localhost
WEBSITEURL http://www.thecreativefoundry.co.uk/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /home/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
CATALOGURL http://www.thecreativefoundry.co.uk/acatalog/
ONLINESTOREFOLDERNAME acatalog
CGIBINURL http://www.thecreativefoundry.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST 78.31.110.194
FTPUSERNAME fencebay@creativefoundry.co.uk
FTPPASSWORD ********
PATHTOCGIBIN cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG

Rich Brady

26-Nov-2009, 01:32 PM

Okay,

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST localhost
WEBSITEURL http://www.thecreativefoundry.co.uk/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPKEEPALIVEINTERVAL 30000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
CATALOGURL http://www.thecreativefoundry.co.uk/acatalog/
ONLINESTOREFOLDERNAME acatalog
CGIBINURL http://www.thecreativefoundry.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST 78.31.110.194
FTPUSERNAME fencebay@creativefoundry.co.uk
FTPPASSWORD ********
PATHTOCGIBIN /cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG /catalog/

I've amended 2 lines in bold, try that

Darren B

26-Nov-2009, 01:37 PM

ok

two things your missing the preceeding / form the PATHTOCGIBIN please try PATHTOCGIBIN /cgi-bin/

also your path the perl should be /usr/bin/perl although not always but normally on nix servers

also the cgi-bin is this under the thecreativefoundry.co.uk directory?

and did you create the folders manually (thecreativefoundry.co.uk) or was this created when you added an addon domain to your hosting plan?

these questions are important before we try anything else

Rich Brady

26-Nov-2009, 01:41 PM

anne_marie

26-Nov-2009, 01:50 PM

Hi Rich,
I've just tried that and getting the same error :( On another note, a colleague has told me that the url for root should be
www.thecreativefoundry.com rather than www.thecreativefoundry.co.uk (it seems that thecreativefoundry.co.uk is a subdirectory which has it's own public_html within it, just to confuse things!)
I put a test cgi script in there@ http://www.thecreativefoundry.com/cgi-bin/test.cgiand it confirms that the cgi-bin is there.
I changed the network settings to reflect this, but i am still receiving this:
http://i48.tinypic.com/2uialig.jpg

New network settings look like this
HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST localhost
WEBSITEURL http://www.thecreativefoundry.co.uk/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /home/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPKEEPALIVEINTERVAL 30000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
CATALOGURL http://www.thecreativefoundry.co.uk/acatalog/
ONLINESTOREFOLDERNAME acatalog
CGIBINURL http://www.thecreativefoundry.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST 78.31.110.194
FTPUSERNAME fencebay@creativefoundry.co.uk
FTPPASSWORD ********
PATHTOCGIBIN cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG /catalog/

Rich Brady

26-Nov-2009, 01:53 PM

anne_marie

26-Nov-2009, 02:16 PM

Yip, i feel like i'm running around in circles with this :confused: sorry to have your head probably buzzing from all of this too!
The actual URL hasn't been set up as of yet, I have just been told to upload the site here, in order to test it over the weekend. It will later be uploaded to another server next week, but the clients need to look at it and play about with it this weekend...
The URL for the catalog is http://www.thecreativefoundry.com/acatalog
The URL for the cgi-bin is:
http://www.thecreativefoundry.com/cgi-bin
What if I created a directory called fencebaypreview in the root?
So it would look something like this?
public_html/cgi-bin
public_html/fencebay/preview (my index etc will go in here)
public_html/acatalog (or I can put all my files in here?)
latest network settings look like this:

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST localhost
WEBSITEURL http://www.thecreativefoundry.com/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /home/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPKEEPALIVEINTERVAL 30000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
CATALOGURL http://www.thecreativefoundry.com/acatalog/
ONLINESTOREFOLDERNAME acatalog
CGIBINURL http://www.thecreativefoundry.com/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST 78.31.110.194
FTPUSERNAME fencetest@creativefoundry.co.uk
FTPPASSWORD ********
PATHTOCGIBIN cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG /catalog/

Rich Brady

26-Nov-2009, 02:19 PM

You still haven't made the changes that Darren pointed out...

Forget subdomains and just get your settings working correctly for thecreativefoundry.com

When you get them passing the test. Switch Actinic to test mode and upload.

anne_marie

26-Nov-2009, 02:34 PM

Hi Rich,
with Darrens changes, no difference to the error :( I haven't added any sub-domains. It's the company I am working for who use memset as their hosting, and everything was like this when i started. I have no idea why they have another subdomain under thecreativefoundry.co.uk? Although I have now established that it is definitely thecreativefoundry.com, I am looking at rather than .co.uk What a mess :confused: My settings now look like this:
HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST localhost
WEBSITEURL http://www.thecreativefoundry.com/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
CATALOGURL http://www.thecreativefoundry.com/acatalog/
ONLINESTOREFOLDERNAME acatalog
CGIBINURL http://www.thecreativefoundry.com/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST 78.31.110.194
FTPUSERNAME fencebay@creativefoundry.co.uk
FTPPASSWORD *******
PATHTOCGIBIN /cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG

guccij

26-Nov-2009, 02:37 PM

Why not forget your company's Memsnet account for the moment and do this:

http://community.actinic.com/showthread.php?t=45510

If you can get the site working on Actinic's servers, you might be able to move forward.

I mean, come on, it's not rocket science. If it were as difficult as you're finding it, no-one would ever bother would they. Actinic works. End of.

Mike Hughes

26-Nov-2009, 02:54 PM

Anne Marie,

When you ftp into the server, is the cgi-bin directory sitting there in the root or is it in another directory such as /public_html/ ?

If it's in the public_html directory then the ftp path has to include that. i..e

PATHTOCGIBIN /cgi-bin/

Should be /public_html/cgi-bin/

Mike

anne_marie

26-Nov-2009, 03:00 PM

Hi Mike,
It is sitting in the root. I have no idea why it's not working :( I may just sign up for a trial hosting until we can get this sorted out :( I've wasted the better part of a day trying to figure this out, and I still have some design to finish ajnd put together. Guess who's going to be working from home again tonight!

Rich Brady

26-Nov-2009, 03:01 PM

Guess who's going to be working from home again tonight!

Welcome to my World :-)

anne_marie

26-Nov-2009, 03:16 PM

Thanks again for taking the time to help me today everybody! No doubt, i will be picking your brains later with all soerts of silly design questions :p

Mike Hughes

26-Nov-2009, 03:21 PM

If you get the chance can you run a network test and copy / paste back the response. I want to check that it's picked up the cgi-bin settings.

Mike

Darren B

26-Nov-2009, 03:42 PM

can we go back a bit here

Mike is correct if you are using the maindomain url you would include the public_html, but looking at your settings you have lots of addon domains under the master account, so in this instance the path must not include public_html because you are now using a ftp account that only access this addon domain.

But i need to know if you have a cgi-bin folder under the thecreativefoundry.com/ folder?

i also asked if this domain was setup using the control panel and created by adding a domain? if you did not then this will not work, the server needs to build the required paths and it does this when you add a domain. Creating a folder manually using an ftp program will not work

leehack

26-Nov-2009, 03:46 PM

OMG is this still going on, for crying out loud lol. Aren't there any designers at your place with actinic experience?

Darren B

26-Nov-2009, 03:48 PM

Mike & Anne

The cgi-bin under the public_html is for the main account, normally each addon domain would have there own cgi-bin which would be sited under each of the addon domains, these addon domians show as folders on the server. This is were the problem comes from, addon domains must be added to the server the correct way, creating a folder will not create the cgi-bin or the correct paths to it, so in essence the server wont run scripts for these sites.

Darren B

26-Nov-2009, 03:50 PM

OMG is this still going on, for crying out loud lol. Aren't there any designers at your place with actinic experience?

unfortunately lee not all the questions i ask get answered, which makes it more guess work as to what the problem is.

Rich Brady

26-Nov-2009, 03:51 PM

OMG is this still going on, for crying out loud lol. Aren't there any designers at your place with actinic experience?

Can we keep posts off topic and unconstructive please? :D;):D

leehack

26-Nov-2009, 03:52 PM

OK sorry, will do.

Did Jonty say he was going for the wii or the PS3?

Darren B

26-Nov-2009, 03:53 PM

oh dear i feel this has now come to an end

Rich Brady

26-Nov-2009, 03:53 PM

OK sorry, will do.

Did Jonty say he was going for the wii or the PS3?

LMFAO Lee :D

anne_marie

26-Nov-2009, 04:05 PM

Hi :)
Darren, the subdomains were all created via cpanel the correct way, as far as I am aware.
Mike, there is a cgi-bin sitting there in the domain.
lee - there are no actinic designers here at work :(

I would rather be at home playing Left 4 Dead 2 and shooting Zombies right now :(

Rich Brady

26-Nov-2009, 04:17 PM

as far as I am aware.

Perhaps this needs to be confirmed?

Mike Hughes

26-Nov-2009, 04:28 PM

OK. Trying to keep patient here.

As far as I can tell, as this thread has a habit of rambling, we are now working in the root and the cgi-bin does work.

http://www.thecreativefoundry.com/cgi-bin/test.cgi

Anne Marie, as I asked previously, will you run a network test please and copy back the error message.

Mike

anne_marie

26-Nov-2009, 09:15 PM

Hi Mike,
On the way out tonight, I was told that Memset were going to get in touch at 8am regarding the path to perl, so I will be looking into that first thing tomorrow.
I have some design issues, i'm off to annoy you with in a minute:p
AM

Paul Bulpit

26-Nov-2009, 10:59 PM

Very interesting (and amazing) thread, as I have been battling most of the day with a similar problem, which was giving the same responses. The solution in the end was to ignore the wizard, and look at my network settings for another site on the same server. In my case, clicking on the Server Tree in the wizard produced:

PATHFROMCGITOCATALOG rootfolder/acatalog/

when I changed it to

PATHFROMCGITOCATALOG ../acatalog/

it all worked. Conclusion: the wizard doesn't always know best and I know how frustrated Anne Marie feels - you guys have had the patience of saints today (I didn't even have time to visit the forum).