Error 404 - Viewing newly uploaded content online

[AndyPacker]

Hi there,

One of my main suppliers has released a whole load of new products, meaning lots of work for me.

I spent 17 hrs yesterday creating and duplicating the products on the content tree, all was looking good. However, this morning I "put" the new products up onto my live site, after previewing offline to see that it all looked great.

After the upload finished I went to check online using both IE and Chrome, both browsers displayed all the new sections & sub-sections as "broken" and no images are displayed, all the links are broken too, although my catalog content tree is showing all is fine.

I am wondering if I have uploaded too many items at once? or any similar issue?

I use Version 7.0.7 Catalog on Win 7

http://ridethehill.com/acatalog/Bindings.html is a typical page where this has happened, you can see that "bindings" shows fine (this is a old section) but the 3 new ones don't show and won't click through. If you click "bindings" you can see that the problem is with all new content.

My apologies if this is a really obvious one, it has got me in a right pickle!

I have checked for similar threads but couldn't see anything quite the same.

Any help would be greatly received!

Thanks

Andy

[Mike Hughes]

Not sure why this is happening but your network settings are screwed up. All your navigation links are going to ftp. which is all wrong.

I would fix the network settings first and then start looking at individual problems.

Mike

[AndyPacker]

In what way are the Network settings incorrect? How are they meant to be?

I have run a Test on my network settings, it says -

"The web server returned error code 404 - Requested URL not found. This means Actinic can not execute the CGI scripts on your web site. Run Web | Configure Web Site Details... to check the web setup."


Sorry, I am all self taught with Actinic and am learning as I go.

Andy

[leehack]

If there is a wizard, try using that is probably easiest. If not, compare yours to a number of them already listed on the community to see the type of thing you should have. Those for your host may already be on here too, who is the host?

[Mike Hughes]

OK. In a nutshell, the key things are:

Website addresses should begin with www.

ftp. is only used to address the ftp server. FTP is the File Transfer Protocol that is used to transfer files up tp the website.

At some point, people thought it was 'cool' to avoid using the www. bit on web address but that makes life hard for the site owner and often won't work properly. It also causes problems for the search engines as they see the same content in two different places (essentially, site address with and without the www. are different web locations).

Rather than start again from scratch it might be best if you were to copy and paste your network settings here. To do this, export them to a file from the network settings page and then copy and paste them into the forum. Remember to overwrite or delete your usename and password.

Mike

[AndyPacker]

Hi Mike

Ok -

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST mail.ukservers.net
WEBSITEURL http://ftp.ridethehill.com/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP false
FTPCLIENTTIMEOUT 5000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 15000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
CATALOGURL http://ftp.ridethehill.com/acatalog/
CGIBINURL http://ftp.ridethehill.com/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST ftp.ridethehill.com
FTPUSERNAME ******
FTPPASSWORD ******
PATHTOCGIBIN /html/ridethehill.com/cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG /html/ridethehill.com/acatalog/


Thanks for all your help with this! It is greatly received!

Andy

[guccij]

This is where you've gone wrong:

WEBSITEURL http://ftp.ridethehill.com/

and

CATALOGURL http://ftp.ridethehill.com/acatalog/
CGIBINURL http://ftp.ridethehill.com/cgi-bin/

you need to replace ftp with www

[AndyPacker]

Hi

OK, so I have changed the FTP part in the above bits you mentioned and clicked test. It then popped up a box saying -

Actinic is not able to run the CGI scripts on the server. It appears as if the scripts are not installed. The most likely cause is that you have an incorrect CGI-BIN URL. If you've never uploaded the site, then you should do it before a download of orders. If you've uploaded the site ever, then Run Web | Configure Web Site Details... to review your web site configuration.

I then click OK and another box opens saying -

The web server returned error code 404 - Requested URL not found. This means Actinic can not execute the CGI scripts on your web site. Run Web | Configure Web Site Details... to check the web setup.

How do I install the CGI scripts? What do they do?

When I go to Configure Web Site Details it opens a wizard, offering me two options -

1, Configure New Network Settings
2, Confirm Each Setting

Which one shall i take? If I do each setting, I don't know what errors I am looking for........

Sorry for being so outright stupid!

[guccij]

Use the wizard as Lee suggested in post 4. Also, use the Help file. Search for "network."

[Mike Hughes]

A few more things to do:

1. Make sure your cgi-bin has the permission set to 755. (and while you're at it check that the /acatalog/ folder is set to 777.

2. Check this 'PATHTOCGIBIN /html/ridethehill.com/cgi-bin/' is correct. (i.e. when you ftp into your site do you have to click on the /html/ folder and then the /ridethehill.com/ folder to see the cgi-bin directory?)

3. Clear this bit 'FTPPATHFROMCGITOCATALOG /html/ridethehill.com/acatalog/' it's wrong and should be left blank unless there's a good reason to have something here.

Then run a network test and see what happens.

Mike

[pinbrook]

who is the host?

are they compatible with Actinic?

[Mike Hughes]

The site is actually running at the moment. There are just a few network settings that need sorting.

http://ftp.ridethehill.com/

Mike