The problem is probably due to permissions problems, but could be low disk space

[GAViN™©]

Have started to receive this error message when uploading the site
(we use v7 business).

An error occurred while writing to "acatalog" on the web site. The problem is probably due to permissions problems, but could be due to low disk space. Actinic can not work with these settings. Press Cancel if you would like to manually examine the permissions and disk space on the web site. Press Retry if you would like Actinic to attempt to change the permissions on the directory for you.

Can anyone tell me what this could possibly be?

[GAViN™©]

Just had a thought.

Should the "acatalog" folder permissions be set to 777 ?
as at the moment they are set to 755

[peblaco]

Can anyone tell me what this could possibly be?
Have you checked the permissions via ftp and disk space? A search for the terms 'permissions problems low disk space' on the forum yields many previous topics.

[peblaco]

Just had a thought.

Should the "acatalog" folder permissions be set to 777 ?
as at the moment they are set to 755

Yes it should be 777 and the cgi-bin 755.

[leehack]

Very common error message Gavin, have you tried any of the solutions in the forum as yet? Sometimes it fixes itself, seems to center around the network settings and whether actinic can communicate with your server. Does it pass a network test?

[Rich Brady]

Have you checked the permissions?
Can you ftp to the site?
Have the hosts changed anything?
Has anyone been melding in the network settings?
Have you tried a refresh?
Have you shut down actinic compacted Databases and restarted the software?

All of these things a re worth a try before posting. If you have done any of them, we need to know so we don't suggest something you've already tried.

[GAViN™©]

Thanks for the replies guys.

Definelty is not an issue with "low disk space" as have checked on our VPS and we have 5+ GB disk space free.

Have changed the permissions to the "acatalog" folder to 777. (Wonder if the host has made some changes behind the scenes as it was set to 755).

Also checked the "cgi-bin" folder and its ok at 755.

Network Test - Passes
Ftp to site? - yes.

Will try to compact the database, restart Actinic and do a refresh of the site.

If the problem persists will post back up. :)

[pinbrook]

Have changed the permissions to the "acatalog" folder to 777. (Wonder if the host has made some changes behind the scenes as it was set to 755).

I wouldn't worry to much about this, there are some hosts who have configured stuff so Actinic can run with 755 on acatalog. This is primarily due to security implications of 777. I've got several Actinic sites on 755.

if your host keeps changing acatalog to 755 and the site still runs, then all is probably fine.

[GAViN™©]

Ok, I did a refresh of the site, and i got the error message again.

What now? :confused:

[pinbrook]

ask your host

[GAViN™©]

ask your host

Being a hosting company yourself, if a customer can to you this this problem, at your end what would you check for ?

[Duncan Rounding]

How far through the upload does it get?
Does it always stop at the same point?

[GAViN™©]

Hi Duncan,

Hows the diet going! :p Hope all is good.

I *think* its at different points of the upload so not on the same file all the time...

I will try again a couple of times and make note of the files it stops at.

It just says "Operation Timed Out".

[Rich Brady]

Being a hosting company yourself, if a customer can to you this this problem, at your end what would you check for ?

Gavin that is a very strange reply to Jo's question. Have you asked the hosting company, or are you hosting this site yourself?

[GAViN™©]

Gavin that is a very strange reply to Jo's question. Have you asked the hosting company, or are you hosting this site yourself?

You think so?
Am just curious as am able to talk direct to a "host" what it is they would test out on the server to try and find out the problem.

[Rich Brady]

Gavin, you are 1 hour in and have identified that the permissions have changed without your input. And said yourself:

Wonder if the host has made some changes behind the scenes as it was set to 755

Yet you haven't picked up the phone and asked "Have you made any changes on the server that would have effected folder permissions?"

If I was you I would have attacked this problem on two frontS, here and with your host.

JMO

[GAViN™©]

Yet you haven't picked up the phone and asked "Have you made any changes on the server that would have effected folder permissions?"
JMO

Talking to them via live chat as i write this.

[GAViN™©]

ok i got halfway through an upload of the site for actinic to show me this message:

227 entering passive mode (91,103,220,67,134,214)
200 Type set to I

I do have passive mode ticked on network settings.

any idea what this means?

I know the IP address of our site is 91.103.220.67

Is this an issue with FTP when connecting to the server?
Weird as a network settings test works ok.

[leehack]

Increase the ftp timeouts and see if that does anything.

[GAViN™©]

Increase the ftp timeouts and see if that does anything.

Is this a setting within Actinic? or something the host needs to do?

[leehack]

Something you do in actinic.

[GAViN™©]

Increase the ftp timeouts and see if that does anything.

Got my host to increase the ftp timeout to:

TimeoutNoTransfer 900
TimeoutStalled 600
TimeoutIdle 1200

Also increased the timeout in Networking Settings on Actinic.

I saw this in the AKB:


Actinic uses multiple concurrent FTP connections to upload the web site.

Some Web Hosts limit the number of allowed connections within a given period.

Actinic recommends that the server allow 5 minutes for 10 connections in 60 seconds.

Lower values may be acceptable but a setting of 5 minutes for 5 connections in 90 seconds has been known to cause FTP Timeout errors.

You will need to contact your ISP to change these settings.

http://community.actinic.com/showthread.php?t=45210

Is that correct that you need to contact your ISP to get these changes made?? Or should it be the web host company?



... In process of refreshing website...

[leehack]

I don't think what you are reading applies to V7, this area has been considerably overhauled in v9 and i think it's referring to that. I'm referring to the settings in actinic that you can adjust.

[peblaco]

In V7 it's at Advanced menu > Network Setup > FTP options where you can set timeout.

[Rich Brady]

My apologies, I forgot it was V7

[GAViN™©]

http://localhostr.com/files/68801b/Untitled-1.jpg

Here are the settings I currently have for ftp timeout on actinic.

What do you suggest I change these too please?