Help Atinic Cannot Handle Huge Orders!!!!

[brianrudie]

help

a customer recently tried to order 47 different items to a total of

£350
and after entering all details to ship to france he got the following error ( and i cannot seem to place it from my end ) i have tryed no card details send cheque with order and still the same error , i tried different countrys and still the same error the only thing i can think of is atinic cannot handle a huge order which is very sad

please help the error is

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, [no address given] and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

[Darren]

Hi Brian.

The most likely reason for this occuring is that the server does not have enough RAM to run the cgi-scripts. We recommend 16Mb or above for version 6.

Hope this helps.

[brianrudie]

i just got on to my hosting and they said the memory is 20 meg

[rmladden]

I wonder if everyone is talking about the same type of memory. 16MB is what needs to be available to the Perl scripts, not the memory the server has.

I just tested my site with 50 different products in the cart with no problem. It is a Unix server with at least 256MB RAM (maybe a lot more). I would be surprised in any modern server has less than 128MB.

[brianrudie]

o my word , i cant believe it i just tried to put through another customers orde r

11 items it total and i got the same problem , this is becoming a real waste of time for me

my hosting company is www.8hosting.com
my website is
www.oldskoolvinylrus.com

man.. i am stressed

please help i want to scream ,

[rmladden]

If your server really has only 20MB, you've got big trouble.

Anyway, Actinic supports at least 50 items in the cart in my test. You need a new ISP.

[brianrudie]

any recommendations?

[Darren]

Hi there.

Take a look at our hosting partners on our site at http://www.actinic.co.uk and go to services, these are worth contacting. You could also look at Pinbrook hosting at http://www.pinbrookhosting.co.uk/

Hope this helps.

[brianrudie]

ok ive narrowed it down to , the problem happens on the ssl page

do you think changing over my ssl provider will work

[brianrudie]

Dear Customer

Our servers are function as expected. If your shopping cart is causing errors on the server with "Internal Server Errors" then this is a problem with your shopping cart. None of our current existing customers who are hosting their application on this server complaining.

Due to having these servers hosted by other clients at the same time we do not capture server error logs that have been created by end users.

Kind Regards
Help Desk
8Hosting.com

[brianrudie]

Dear Customer

Unfortunately the hosting account you have is shared with other clients. Therefore, we can not add special requested software to the server. It might have negative impact to other clients. This is where dedicated servers are recommended, but then the cost is very high to manage and maintain. It is only good to move onto a dedicated server if you are large company. It looks like actinic software has custom needs to function on shared servers.

If you are looking for a normal shopping cart software, we have a consultant who has a custom shopping cart product that he can configure and install it for you for a fee. A sample of this product can be seen at www.my-shoppingmall.com . Let us know if you are interested.

Kind Regards
Help Desk
8Hosting.com

[brianrudie]

i am hardly going to be interested , i just bought atinic for £385+ vat

is there nothing you can do , because i am really stressed , i am thinking of moving my website to another website , in the last 2 days i have had £400 worth of orders hindered by a server error , that is being bounced back and forth by you and atinic . in price comparisonyou are a very cheap service , but at the moment i am being charged extra bandwith fees due to uploding errors . and now this problem that looks like it isnt being sorted out , someone must be able to help me , or seriously . i have to think about moving on . i also have just paid for another hosting package with yourselfs ( still under refund guarantee ) . but again it all lies on wether i get this sortewd out . i like your service and want to stay but inless this error thing is sorted out i g2g . i mean come on , sureley it is in your interested to be compatible with one of the most popular shopping cart systems on the planet .

this is my last round of cry for help , and then i must take evasive action , to protect my buisness

plz

[brianrudie]

Dear Customer

It is unfortunate to her about your troubles. Unfortunately we can not help you any more. The amount of email support that we have provided you has been more than what we provide to 10 clients at one shot. The issues you are having is around a product that you have purchased, where you are trying to install and having lots of challenges. These kind of installations needs to be done by a technical experts who know how to trouble shoot. This kind of support costs money, you can not cut corners and expect to have a complete ecommerce web site to be installed and configured at no cost.

Kind Regards
Help Desk
8Hosting.com

[brianrudie]

mm?

[Darren]

well what do you recon???

Hi Brian.

In light of your recent postings, I can only really advise moving to another host. I have made some recommendations earlier in this thread.

[brianrudie]

i know but the ones you reccomend are all expensive..


1 more thing i thought of .
have a look at my site , my website is now , 103 mb

70% + actinic
30% sounc clips
do you thing the amout of sections i have on my website is causing the problem maybe the way i have utilised the sections ( approx 500 ) is causing some kind of buffer overload?

i am in the process of uploading my website in actinic ssl server test mode and not using that of my hosting company`s.

i am hoping it will eliminate the problem , as i am in the hope that it is 8hostings ssl server that is incompatible .

so i will let you know of the progress .
my site is over 70mb ( actinic files ) , because of the ammount of sections , which eats bandwith like a jaguar eats petrol
so perhaps there is room for improovement , but as a record shop ,
section text -in atinic means ( record label )
extended info means -( catalouge number )
( that the customer cannot see :( )
short description means ( artist )
long description means ( title )
and product ref means ( my shelf number and location )

so in the end with 7000 records i end up with a unpredictably huge website

any ideas

still uploading my site as we speak .

( thinking )
.....dam updating my site is slow

[Jenny]

Please don't go to fasthosts. The new servers both linux and windows cause me nothing but grief.. I am trying unitedhosting.co.uk for one client as I have heard nothing but praise from ex-fasthost resellers and they could match the bandwith that I needed ..
jenny

[brianrudie]

update:


i have tried atinic ssl in test mode ( all seems ok )


BUT

how can i be sure that once i subscribe to atinic ssl the problem is not going to come back as when running in test mode it says no details are stored , so if the problem is with memory and no storing is going on in test mode , haow can i tell if it is working?
...or going to work for that matter?

do i get a ssl money back guarantee from actinic if the problem is not fixed?

[pinbrook]

For a start up account at Pinbrook we charge £99 pa ....this is not expensive....you get what you pay for. We then charge for extra bandwidth as you use it. Ie if you site is sucessful and uses more server services we charge. but whilst you are building up your cliental £99 pa equates to £1.90 per week

We already host one site which was having exactly the problem you outline ie they couldn't add multiple products to their basket. They have been with us now for 6 months quite happily.

Our servers have sufficient memory for catalog sites, and have the recommended add ons which actinic supplies for better memory management

[rmladden]

The most expensive plan 8hosting has is $45.00/year (about £26/year). I don't think I can run a hosting business out of my bedroom and charge a rate that low.

[oldhasbeen]

Dear All - my tuppence worth, but on part of the subject that I feel strongly about.

While I empathise with Brian's problems and totally understand the frustrations and cost juggling of getting an e-commerce (or any!) business off the ground, Jo from Pinbrook is spot on when she states that "you get what you pay for" - when you shop wisely!

Brian seems more concerned with operating his e-commerce business on a shoe string budget without thought to the inevitable medium to long term consequences - such as loss of orders, bad faith and worse of all, a bad reputation by giving his customers a shoe string service.

A year ago I was hosted by a company that weren't the cheapest nor the worst by a long shot - but they were cheap on customer service and support to me as their customer. My site, although already becoming popular, was let down again and again by their poor response and technical ability, resulting in loss of orders.

There was no way that I was going to put my hard earned good reputation on the line, and since moving my site to more professional hosts, not only has my turnover and profit increased substantially to more than cover the increased cost (a combination of organic growth, damn hard work and better support), but I can sleep at night not worrying about whether my site will be down for days on end.

Actinic properly operated together with a professional hosting company will handle multiple orders simultaneously placed for multiple items adding up to hundreds of pounds per transaction, plus lots of smaller orders in between. It's a learning curve, no doubt about it - but you don't get 'owt for nought!

That's the "you get what you pay for" element - hosting for about £20 a year - what do you expect to get for that?

I personally would not trust the hosting of my site to people charging the price of a take-away pizza - if it doesn't make sense, then it can't be true!

And not only that, why can't people spill or use grama proply any more - it done arf loke bad. Especially on websites.

Here endeth the sermon - H

[pinbrook]

The most expensive plan 8hosting has is $45.00/year (about £26/year). I don't think I can run a hosting business out of my bedroom and charge a rate that low.


The amount of email support that we have provided you has been more than what we provide to 10 clients at one shot.

These 2 quotes support each other. If a host is charging you $45 pa, they don't expect to have to support you. One hour of support = their profit for the year.

[brianrudie]

you are making sense
but your forgetting the hidden extra $14 pm bandwith they are charging me charge ?

$10 per 1000 mb

[brianrudie]

hey i recently installed a stock display plug in ?

and also installed some other mail plug in for actinic .

i wonder if this is causing the problem?

perhaps i can go to another hosting company with a 30 day money back guarantee fo fix the problem ?

if fixed then i stay , if not fixed then the problem is software bassed , oh and for the record .

i purchased actnic ssl today , and it did not solve the problem

:(

[rmladden]

There are many places that host Actinic well and without problems. You are guaranteed continued failure if you stay where you are. You can take the shared SSL with you.

[brianrudie]

i need about 300mb with unlimited with 3gig bandwith

auto responders , lots of features , stats control panel

£10 - £20 pm

[chris ashdown]

Jenny

Sorry to hear you had a bad time at FastHosts but me experience is a bit different

I have three sites with Fasthosts and all are running well, two on the Microsoft servers and the third on Linux.

I have had problems when initially setting up the sites but have had great help from Fasthosts where both the phone and email help is very quick and helpfull. The responces I have had are equall to the great service we get from Actinic on this forum.

Somewhere there has to be a middle ground where price is competitive and service as expected. Look at all on offer and try the middle ground seems a good idea to me

As for the other problems why not try the Actinic trial server to test if it's the software or server?

Chris

[Jenny]

I have had Actinic sites with Fasthosts for 2 years and they work fine on windows 2000 but the new Envisage servers (windows and linux) have been up and down since July. I have little confidence with the reliablity for my e-commerce sites (new ones) to be there and nor does my client who has asked to be moved. I asked to have the sites put on the old servers but they could not do that. Whenever I ring up they always say must be actinic but it nearly always turns out to be the servers. Are you a business customer or a reseller? I have tested the same site on at least 5 servers at one time to compare performance, including actinic's own test server, when adding to the cart (FH) took 16 seconds during its bad time if it ever made it before timeout... They have cost me so much money in time spent running after server problems from July to September.. What they offer can be good, I just think they have lost the plot recently.
IMHO
Jenny