Problem with Network set up

[devilishdeans]

Hi,

I am trying to set up my actinic with a new server and dont seem to be having much luck.

I emailed my host the following questions (taken from this site) which he has replied to but still I dont seem to get any where.

Any one out there that can help me?

I would be very grateful. :)

Hello Andy,

Please allow me to answer your questions individually.

>> a) Do I have CGI script capabilities? (Yes/No)

Yes, you do have CGI script capabilities

>> b) Do I have access to Perl 5.002 or higher at my site? (Yes/No)

Yes, we have perl 5 installed in server

>> c) Do I have the ability to update my site using FTP? (Yes/No)l

Yes, you will have ability to update your site using FTP

>> d) Do I have the ability to POST data to my CGI scripts? (Yes/No)

Yes, you can post data to CGI scripts.

>> e) Do the http server host and ftp server host each see a different map
of the directory structure?

I am not sure about this query. Please elaborate you request in greater details.

>> f) Is the CGI script directory for my site shared with anyone else?

No. The location of your cgi directory is "/usr/home/www/websites/username/sitename/cgi-bin ". This locaion is not shared.

>> a) What is the full hostname or IP address of the SMTP mail server?

smtp server: smtp.jadean.com.au

>> b) Does the SMTP server require authentication (YES/NO)

Yes, SMTP server require authentication


>> What is the complete URL of the place where I must place CGI scripts for
my site?

full path to cgi-bin: /usr/home/www/websites/username/sitename/cgi-bin

>> What extension should I use for my Perl scripts?

".cgi" extension is used for perl scripts

>> What is the full hostname or IP address of the FTP server that has
access to the CGI script directory and my web pages?

FTP server name: ftp.jadean.com.au

>> What is the absolute path of the perl interpreter?

/usr/bin/perl

>> Will my standard login username and password work with this FTP
server?

Yes your FTP login details are same as your control panel login details.

>> Once I am logged into the FTP session, what is the path to the CGI
script directory?

Path to cgi-bin: /websites/username/sitename/cgi-bin

I beleive this helps. Please let me know if you have any further questions

Mod: Thread moved to Upload and Server Problems Forum

[Duncan Rounding]

Additional imformation is required to help.

Please see this post ( http://community.actinic.com/showthread.php?t=45650 ) and then post information about your host, hosting package, network settings etc.

[devilishdeans]

Hi Here is the additional information that may help?

if you need anything else just give me a shout I am getting desperate.

Who is your host? Hosting Operations
Is it unix or windows hosting? unix
Is the permission on the cgi-bin set to 755? yes
Is the permission on the acatalog folder set to 777? yes
Is this your first upload? Has it worked in the past? no
Have you compacted the database in the housekeeping menu? no
Have you changed the cgi number in network setup and tried to reupload? yes
Have you run the network wizard? what was the result?

Your Catalog URL appears to be invalid. The files uploaded to the given
'Path from cgi-bin to acatalog directory', can not be downloaded via the browser on the given Catalog URL.
These two access routes don't point to the same destination on the server.


This is my network setup details:

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST smtp.jadean.com.au
WEBSITEURL http://www.jadean.com.au
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP false
FTPCLIENTTIMEOUT 5000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 15000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
CATALOGURL http://www.jadean.com.au/websites/jadean.com.au/acatalog/
CGIBINURL http://www.jadean.com.au/websites/jadean.com.au/cgi-bin/
PATHFROMCGITOCATALOG //acatalog/
CODEBASE ./
FTPHOST ftp.jadean.com.au
FTPUSERNAME xxxxxxx
FTPPASSWORD xxxxx
PATHTOCGIBIN /websites/jadean.com.au/cgi-bin/
USEPASSIVEFTP true
FTPPATHFROMCGITOCATALOG

I emailed the host with the following questions and got the attached answers

Hello Andy,

Please allow me to answer your questions individually.

>> a) Do I have CGI script capabilities? (Yes/No)

Yes, you do have CGI script capabilities

>> b) Do I have access to Perl 5.002 or higher at my site? (Yes/No)

Yes, we have perl 5 installed in server

>> c) Do I have the ability to update my site using FTP? (Yes/No)l

Yes, you will have ability to update your site using FTP

>> d) Do I have the ability to POST data to my CGI scripts? (Yes/No)

Yes, you can post data to CGI scripts.

>> e) Do the http server host and ftp server host each see a different map
of the directory structure?

I am not sure about this query. Please elaborate you request in greater details.

>> f) Is the CGI script directory for my site shared with anyone else?

No. The location of your cgi directory is "/usr/home/www/websites/username/sitename/cgi-bin ". This locaion is not shared.

>> a) What is the full hostname or IP address of the SMTP mail server?

smtp server: smtp.jadean.com.au

>> b) Does the SMTP server require authentication (YES/NO)

Yes, SMTP server require authentication


>> What is the complete URL of the place where I must place CGI scripts for
my site?

full path to cgi-bin: /usr/home/www/websites/username/sitename/cgi-bin

>> What extension should I use for my Perl scripts?

".cgi" extension is used for perl scripts

>> What is the full hostname or IP address of the FTP server that has
access to the CGI script directory and my web pages?

FTP server name: ftp.jadean.com.au

>> What is the absolute path of the perl interpreter?

/usr/bin/perl

>> Will my standard login username and password work with this FTP
server?

Yes your FTP login details are same as your control panel login details.

>> Once I am logged into the FTP session, what is the path to the CGI
script directory?

Path to cgi-bin: /websites/username/sitename/cgi-bin

I beleive this helps. Please let me know if you have any further questions.

[Mike Hughes]

Three things immediately look wrong:

1. CATALOGURL

Should probably be

http://www.jadean.com.au/acatalog/

Not

http://www.jadean.com.au/websites/jadean.com.au/acatalog/

2. CGIBINURL

Should probably be

http://www.jadean.com.au/cgi-bin/

not

http://www.jadean.com.au/websites/jadean.com.au/cgi-bin/

3. PATHFROMCGITOCATALOG

Would normally be

../acatalog/

not

//acatalog/

I'm not sure about the path to cgi-bin.

Mike

[devilishdeans]

Thanks for the quick reply.

I have changed the fields to the sugested and noew get this error message..

Your Catalog URL appears to be invalid. The files uploaded to the given 'Path from cgi-bin to acatalog directory', can not be downloaded via the browser on the given Catalog URL. These two access routes don't point to the same destination on the server.

[miketait]

I had same error message when testing on local server - these are the settings that seem to be working for me at the moment !

CATALOGURL http://192.168.1.169/actinic/acatalog/
ONLINESTOREFOLDERNAME acatalog
CGIBINURL http://192.168.1.169/actinic/cgi-bin/
PATHFROMCGITOCATALOG ./acatalog/

One less . in PATHFROMCGITOCATALOG

[G.W.Green]

PATHFROMCGITOCATALOG ./acatalog/

This is normally only relevant on a Windows server when the cgi directory has not been made a virtual directory in IIS.
This means that IIS runs the scripts in the highest available virtual directory which is normally the root of the site, hence the ./ as it only has to seek in the existing directory.

Running a UNIX or Linux server and using ./ will result in the 'acatalog' directory being created in the cgi-bin which is incorrect.

[Mike Hughes]

How far did you get with your network test?

The other thing to do is check with your host if you can use .pl files as they say:

>> What extension should I use for my Perl scripts?

".cgi" extension is used for perl scripts

if you can't use .pl files then you need need to change

SCRIPTEXT .pl to .cgi instead.

Mike

[devilishdeans]

Hi,

my folder tree on the server when I ftp in from my web host is as follows:
.mc
emails
websites
jadean.com.au
acatalog
cgi-bin
docs
(symlink) htdocs->usr/home/www/user name/websites/jadean.com.au/docs
(symlink) public->usr/home/www/user name/websites/jadean.com.au/docs
(symlink) public html->usr/home/www/user name/websites/jadean.com.au/docs

I hope this makes sense?


when i run advanced network setup test i get the following results:

Actinic Mail Test completed successfully
server: passed
connection: passed
sockets: passed
communications: passed
authorisation: passed
message: -


and then

Your Catalog URL appears to be invalid. The files uploaded to the given 'Path from cgi-bin to acatalog directory', can not be downloaded via the browser on the given Catalog URL. These two access routes don't point to the same destination on the server.

[Mike Hughes]

OK.

Have you got two 'jadean.com.au' folders? one in the root and another under 'websites'?

It's important to know whether there's one or two of these folders and which one is active as we need to tell actinic where to put the files.

If there are two. Can you ftp a different html file into each one. At their simplest, one just needs to have 'Hello 1' in it and the other 'hello 2' and give each one a different file name.

Mike

[devilishdeans]

Hi,

I messed around posting hello 1 etc as sugested.

I think I am getting close now?

with this set up:

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 2
SCRIPTEXT .pl
SMTPHOST smtp.jadean.com.au
WEBSITEURL http://www.jadean.com.au
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS true
PATHTOPERL /usr/bin/perl
USEENHANCEFTP false
FTPCLIENTTIMEOUT 5000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 15000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
CATALOGURL http://www.jadean.com.au/docs/acatalog/
CGIBINURL http://www.jadean.com.au/docs/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST ftp.jadean.com.au
FTPUSERNAME lxxxx
FTPPASSWORD xxxx
PATHTOCGIBIN /websites/jadean.com.au/docs/cgi-bin/
USEPASSIVEFTP true
FTPPATHFROMCGITOCATALOG


I am now getting the following error message:

Actinic received a bad method error from the web server. The server is not properly configured to allow Actinic to run CGI scripts from the cgi-bin. Run Web | Configure Web Site Details... to review your web site configuration.



and

The web server returned error code 405 - Server does not support the requested method. Your web server is not configured to accept POSTs to CGI scripts. Contact your ISP or system administrator and have them reconfigure the server.

[pinbrook]

CATALOGURL http://www.jadean.com.au/docs/acatalog/
CGIBINURL http://www.jadean.com.au/docs/cgi-bin/

i dont think I've ever seen NS with the above being correct

they are pretty well set in stone to be

CATALOGURL http://www.jadean.com.au/acatalog/
CGIBINURL http://www.jadean.com.au/cgi-bin/

put those back in network settings and use the wizard to help you find the other paths

[devilishdeans]

Hi,

I finally managed to get it all working ok.

I think it was a mixture of several errors.

I followed everyones advice and got closer each time, only to notice that my host was not setting the corect permisions for folders after the first time I asked them.

All is now good and upload works great.

Thanks everyone for your help I appreciated it.