When extended information pop up is opened - main window goes blank!

[AdeleClarke]

Hiya,

I have set up a second extended information page for my products as per KB's explanation. However, when the extra info window is opened - the main window of the site goes blank and just says '/false'.

I was wondering if anyone had any advice on this?

thanks

[Robert Johnston]

Hello,

We are experiencing this problem with a few pages, i.e. http://www.gentlemans-shop.com/acatalog/Parker_Butterfly_Razor_1096.html#a1809 and our site designer Chris Dicken is working on a fix in case it is a design issue.

I'll let you know if it works,

Robert

[NormanRouxel]

Robert:-

You have the line:

<script language="javascript" type="text/javascript" src="soapbox.js"></script>

twice in your overall layout.

If fixing that doesn't fix things, try temporarily removing the line:

<script src="https://www.dwin1.com/2659.js" type="text/javascript" defer="defer"></script>

At the bottom of your overall layout. This may be interfering with things.

[NormanRouxel]

Another tweak that seems to work is changing

href="javascript:ShowPopUp(

to

href="#" onclick="return ShowPopUp(