proxy server settings - "403 Forbidden" error

[graememac]

I am having problems uploading and retrieving orders when I load Actinic Catalog on my clients PC.

I am recieving the "403 Forbidden. The ISA Server denies the specified URL"

I think i am right in that this is a proxy server setting issue and that i the error lies in the HTTP port is not allowing the site to increment upon uploading - everything uploads fine until incrementation.

Working from my PC everything is OK - i used the Windows Default settings in Advanced>Network settings >Proxy

My client is using ISA server and has the HTTP port set to 8080.

Looking at previous posting on this issue, I have ammended the adjust to the Proxy settings to:
FTP = none
HTTP = Windows Default
FTP = passive

This did not do the trick. Can you help

the site url is: www.spencersdirect.com

[Ben]

Hi Graeme

Have you set up a new Packet Filter on the ISA server with the following settings:

Name: FTP Server TCP 21 Local
Allow Packet Transmission
Custom:
IP Protocol: TCP
Direction: Inbound
Local port: Fixed port
Port number: 21
Remote port: All ports

Name: FTP Server TCP 20 Local
Allow Packet Transmission
Custom:
IP Protocol: TCP
Direction: Outbound
Local port: Fixed port
Port number: 20
Remote port: All ports

Ben

[graememac]

Thanks for the response, unfortuantely this has had no effect as i have FTP via the proxy server (port 8080) but the issue is the incremental merge - this is where actinic falls over. Can you help.

Graeme Mackay

[Nadeem]

Hi there

One of our other customer, managed to get actinic to work with proxy, by doing the following


Using ISA Management go to Access Policy and Protocol Rules, then edit the Internet Access Rule as follows.

General - enable
Action - allow
Protocol - all IP traffic
Schedule - always(unless you want this restricted by time)
Applies to if you select "any request" it will apply to all users, but to restrict this policy to the PC running Actinic select "Users & Groups" and then add the appropriate user or computer.


Here is the ISA thread (http://community.actinic.com/showthread.php?s=&threadid=3208)

Kind Regards

[pinbrook]

this may be of no help at all, but we experienced the same error message when we temporarily put an htpassword on a site (client wanted to protect the site in development)

[graememac]

Nadeem - this did the trick for us - we have applied the isa settings to one machine. your help is appreciated.

Graeme Mackay