Paypal Payment Notifications not getting to server

[elfinp]

ear Stephanie Hall,

Please check your server that handles PayPal Instant Payment Notifications (IPN). Instant Payment Notifications sent to the following URL(s) are failing:

http://stardustandsparkles.co.uk/cgi-bin/os000002.pl?PATH=%2fhomepages%2f46%2fd207513929%2fhtdocs%2facatalog%2f&SEQUENCE=3&ACTION=AUTHORIZE_900&CARTID=82Z132Z139Z184A1283689663B2875&ON=MM14HP20000046&TM=0&ACT_POSTPROCESS=1&

OK.... where is something wrong and how do I fix it please? I know I fiddled with some stuff when I was trying to get SagePay working again but I don't know WHAT or what things SHOULD look like. And my head is going to explode, I'm just preparing for a (hopefully) mega busy Christmas season and I don't have any blinkin time to go through the painfully slow process of fixing the damn thing. If ANYONE could help I would appreciate it. Muchly greatly and vastly.

[Mike Hughes]

Have a good Christmas*.

http://community.actinic.com/showpost.php?p=292734&postcount=27

Mike

* Am I really saying this in September?

[elfinp]

Thankyou :o) Just about to test that.

I'm actually late getting the christmas stuff ready, should have been last month. Trouble with retailing gifty type stuff is you need it all ready to go for the entire season by mid September - because you aren't going to have time for anything other than selling, packing, mailing once October kicks in.

[elfinp]

OK, done and tested

On the plus side, I am now receiving payment authorisation notifications

On the downside, I'm redirecting to the error page A General Script Error Occurred
Error: Your shopping cart has expired, orders must be completed within 336 hours or they will be automatically cancelled.Press the Browser back button and try again or contact the site owner

after payment instead of to an order summary.

That particular error page is what finally made me ditch SagePay. I KNOW I've already jumped through every hoop out there trying to fix it and it didn't work for SagePay.

So ideas are appreciated. I will double check what's been posted for this error

[elfinp]

And I can't fix it. Which means I'm back to the horribly unprofessional position of having my customers going to a 'your cart has expired' page after payment and endless emails asking about orders. Damn but I don't need this right now. Given money and time I'd upgrade to a more recent version of actinic in which I gather payment provision tends to work flawlessly, sadly I have neither to invest in replacing the damn website.

[Mike Hughes]

That's not so good. Let's see if we can fix it for once and for all.

Can you export your network settings and then copy / paste them into the forum. Then overwrite the username and password.

Also who is your host?

Mike

PS. That return link at the top of this thread has no www. but your home button does. This is most likely the cause of the problem as the cookie won't be visible. Hence the need to see the network setup.

[elfinp]

Mike - ty :o

If its that - where do I fix it please? And 1and1 but the site has been there for years - V7 and before that V6 without issue until this year.

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 2
SCRIPTEXT .pl
SMTPHOST auth.smtp.oneandone.co.uk
WEBSITEURL http://stardustandsparkles.co.uk/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS true
PATHTOPERL perl5
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME stephie@stardustandsparkles.co.uk
SMTPPASSWORD ***********
CATALOGURL http://stardustandsparkles.co.uk/acatalog/
CGIBINURL http://stardustandsparkles.co.uk/cgi-bin/
PATHFROMCGITOCATALOG /homepages/46/d207513929/htdocs/acatalog/
CODEBASE ./acatalog/
FTPHOST ****************
FTPUSERNAME **********
FTPPASSWORD ***********
PATHTOCGIBIN /cgi-bin/
USEPASSIVEFTP true
FTPPATHFROMCGITOCATALOG /acatalog/

[Duncan Rounding]

This looks odd:
PATHFROMCGITOCATALOG /homepages/46/d207513929/htdocs/acatalog/

I would expect that to be:
PATHFROMCGITOCATALOG ../acatalog/

[elfinp]

It all tests OK when I test network settings. I do remember (very vaguely - this was years ago) the path to cgi needing to be a bit odd but I can try it as ../acatalog/ and see if it makes any difference

[Duncan Rounding]

I use 1and1 servers and always use ../acatalog/. Try it and do a network test. This is definitely one of the things that is causing you a problem.

[elfinp]

Hi Duncan

OK I've changed that and the network tests fine.

Do I need to add 'www' to my URLs in the network setup ref your comment 'PS. That return link at the top of this thread has no www. but your home button does. This is most likely the cause of the problem as the cookie won't be visible. Hence the need to see the network setup. '

[Duncan Rounding]

I would recommend you always add www into URLs in the network setup. Add them in - do another network test then uplaod and check it all out.

[elfinp]

It works! :D

I'm a little worried - I know when I finally got Sagepay working it reverted back to the error page after a couple of transactions but fingers crossed it won't here. Thankyou so much everyone who has helped me sort this out. Its a massive stress reduction. :o