CVV No show

[Matt P]

I am having a few problems with CVV numbers.
The box appears on the checkout pages and you can fill it in, but when you retrieve the order its blank.

Any ideas whats wrong.

[Menar]

Hi there,

Can you please post the url of your site, so that we can take a look?

[Matt P]

Sorry, heres the site http://www.kcleisure.co.uk/shop.php

[Menar]

Hi there,

I went to your site added an item to cart, went through the check out process until I saw the CVV2 prompt visible.

I then clicked on cancel, went to 'view basket' and saved and then removed the basket. I then retrieved the order and then went through the checkout process but failed to replicate the problem.

I guess what you can do is in Actinic, go to Help | Troubleshooting and click on the 'purge session' files and then please try again.

Hope this helps.

[Matt P]

The problem is when people fill in the CVV2 box and submit the order.
When i collect the order and view it in Catatlog V6, the CVV2 number is missing.

[TraceyG]

Hi Matt,

Have you split the uploading and downloading onto two different machines? If so, then you must make sure that the CVV2 options are selected on the downloading machine too.

[Matt P]

Thanks Tracey, thats a very good point. I will check with the client.