Cannot uplaod site

[smileeej]

Hi

I have just moved my webshop to a new server so suspended ordering beofore doing so.
The shop is now on the new server and after uploading with ordering suspended i allowed ordering and tried to upload the site again.

Actinic just sits ther with the hourglass.

Support could take ages and I currently cannot sell online has anyone got any suggestions?

Cheers

Jerry

[leehack]

Have a look in the correct forum for this type of issue and provide details as per the sticky in there.

[smileeej]

Hi

Where is the correct place?

[leehack]

You're in it now, i've moved your post 'upload and server problems'.

[smileeej]

Who is your host? Namsco
Is it unix or windows hosting? Unix
Is the permission on the cgi-bin set to 755? Yes
Is the permission on the acatalog folder set to 777? Yes
Is this your first upload? Has it worked in the past? not fisrt Yes
Have you compacted the database in the housekeeping menu? Yes
Have you changed the cgi number in network setup and tried to reupload? If you cjhange it it starts to upload but then Actinic does its usual crashing game so haven't got to the end yet!!!
Have you run the network wizard? what was the result? all OK

[leehack]

If you go into the help | troubleshooting menu and do the web site purge and refresh, does that manage to complete?

[smileeej]

This crafshes just the same

[leehack]

Those steps usually cure 99% of problems, so it certainly does look like a strange one, if you have a snapshot previous to the change, might be worth trying that to see if something in the database has corrupted, if not, i'm afraid you're going to need to go to support.

[smileeej]

Tried and old snapshot, tried an old snap shot on a new website, I have business plus, all the settings are the same as other sites on the same server.

Support are not helping me which is why i am here.

I have sent an email but as you know this at best will not be looked at until next week leaving me with no shop over the weekend, not a situation i am happy about.

[peblaco]

Actinic just sits ther with the hourglass.


Have you tried altering the cgi script number (Web menu > Network Setup from V8 onwards, Advanced menu > Network Setup V7 and prior).

[smileeej]

Yes, as i said earlier it at least starts the upload but until I can get Actinic to go through without crashing I do not know if this works.

[peblaco]

Yes, as i said earlier it at least starts the upload but until I can get Actinic to go through without crashing I do not know if this works.

Tried ticking the "enhanced FTP" and then upping the timeout limits in the FTP options button?.

[smileeej]

Tried that, still crashing!!!

[leehack]

**clutching at straws**

Can you try it on a different system or switch off firewalls and anti virus momentarily to see if that is the issue?

[Darren B]

when you changed the script id did you restart actinic before attempting an upload (always change script id, then close actinic with compact then open actinic and try an upload), also along with Lee here, turn off you AV and firewall as a test

[TraceyHand]

When is the last time you did a FULL website upload? (to a new server or full refresh)

Now that you've changed the cgi script ID, are you getting an upload dialogue box?

How long are you waiting before deciding that Actinic is doing nothing?

[smileeej]

Hi thanks for that switching off the anti virus and firewall allowed the upload to go through.

Now I have tried to make a test purchase to proove all is OK and now it will not go throught to HSBC!!!!
It just says
The connection to the shop can not be established!
Please press the browsers back button twice and try the transaction again.

If you continue to get this message please contact the merchant.



Cheers

Jerry