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View Full Version : Value of Cart not Cleared

ISL
19-Dec-2003, 07:49 AM
Hi, Everything seems to be working fine with my site, except ive noticed that for some reason the after someone makes a purchase and are redirected back to the catalogue, the value of the shopping cart on the left hand side has not returned to zero, even after refreshing the page :(

Only way to reset it is to view cart, which is empty of course and then the value resets to zero.

Any ideas?
Menar
19-Dec-2003, 08:42 AM
Hi there,

Can you please post your web site URL, so I can take a look?
ISL
19-Dec-2003, 09:22 AM
the test site is currently at www.e-stationers.co.uk

(dont worry we wont charge you if you place an order :D )
Menar
19-Dec-2003, 10:02 AM
Hi,

After much investigation, it has come to my attention, this issue has been raised as a bug within the software V6.1.3.

This problem only occurs in split SSL mode i.e. when you are using SSL in the 'Checkout pages and Customer login only'.

The reason for this as I understand, is that the non-secure server cookie does not get updated when you process a order through which is on a secure server.

This bug scheduled to be fixed in the next version release (v7)which is due for release in the Q1 of new year.

Hope this helps.
rmladden
19-Dec-2003, 12:33 PM
Interesting. I run in that configuration and have placed many orders on my own web site without the problem. Is there another trigger in that configuration to cause the problem?
Menar
19-Dec-2003, 01:07 PM
Hi there,

Are you using Actinic in split SSL? if so who's hosting your site?
rmladden
19-Dec-2003, 01:29 PM
Maybe I'm not understanding what split SSL is. My site in entirely on one server. I have SSL: On Checkout Pages and Customer Login Only checked. I have my own SSL certificate. The only difference in the URL's from non-secure to SLL is the HTTPS: part. I'm hosted on a (very good) local ISP in the US (http://www.his.com). They don't know anything about Actinic, but their server runs it well.
ISL
19-Dec-2003, 01:54 PM
Hi,

Thanks for your replies.

My site is on Easyspace.com. And i have SSL only on checkout and customer login. The SSL is hosted on a seperate server as it has a different url.
Menar
19-Dec-2003, 02:05 PM
Originally posted by rmladden
Maybe I'm not understanding what split SSL is. My site in entirely on one server. I have SSL: On Checkout Pages and Customer Login Only checked. I have my own SSL certificate. The only difference in the URL's from non-secure to SLL is the HTTPS: part. I'm hosted on a (very good) local ISP in the US (http://www.his.com). They don't know anything about Actinic, but their server runs it well.

What split SSL means, in our software is when you are using SSL on 'checkout pages and customer login only', however I believe the set-up can be configured in two ways i.e. either non-secure and the secure folders on the same server OR on different servers.
zmagyar
19-Dec-2003, 02:09 PM
Originally posted by rmladden
Interesting. I run in that configuration and have placed many orders on my own web site without the problem. Is there another trigger in that configuration to cause the problem? Most likely it is working for you because the secure and non secure servers are using the same domain name (which is not the case for ISL).

Regards,
cdicken
19-Dec-2003, 03:05 PM
Demon Internet run their SSL on a different server to the normal http servers. This also has a detrimental effect on the shopping cart summary.

There is a fix on the knowledge base HERE (http://knowledge.actinic.com/users/kadmin/acatalog/v6_Viewing_the_Online_Store.html#aGC119) for fixing for Demon servers. It is worth a try for you as well.
Ravon
11-Jan-2004, 09:40 PM
Originally posted by Menar
Hi,

After much investigation, it has come to my attention, this issue has been raised as a bug within the software V6.1.3.

This problem only occurs in split SSL mode i.e. when you are using SSL in the 'Checkout pages and Customer login only'.

The reason for this as I understand, is that the non-secure server cookie does not get updated when you process a order through which is on a secure server.

This bug scheduled to be fixed in the next version release (v7)which is due for release in the Q1 of new year.

Hope this helps.

will there be a fix before v7?

regards
Menar
12-Jan-2004, 10:04 AM
Hi there,

I believe this fix has only been scheduled for V7 and wont be in earlier versions.
Ravon
12-Jan-2004, 03:34 PM
Originally posted by Menar

I believe this fix has only been scheduled for V7 and wont be in earlier versions.

ok, its a pity it isn't addressed for v6 but role on v7 and its fixes
harlequin
13-Jan-2004, 11:23 AM
was to take the 'continue' button out of the Receipt template and hardcode a button on there which basically links to NETQTUOTEVAR:NAVBCARTLINK

i.e. <a href="NETQTUOTEVAR:NAVBCARTLINK"><img src="yourcontinuebutton.gif"></a>

the effect of this is when someone has bought something, and they click continue on the receipt, it takes them to an empty cart and then its completely cleared.

Actually , a lucky touch, when they click continue from the empty cart they go back to the page where they bought the product from.

its the only way of clearing the cart contents.....since v5 !

best,

steve q
harlequin