Netwise Settings

[HD Direct]

Does anyone have settings to get Actinic to work on a dedicated server from Netwise running Parallels Plesk as the control Panel?
I tried running the wizard but it returns these errors;

Your ftp account doesnt have permission to write to the root directory (I have full root access, but might not be using it properly?)
200 Type set to A
227 Entering Passive mode
550 ActinicWebsiteTest.html Permission denied

[Darren B]

never used netwise but paste the settings you have here (minus passwords) and ill take a look.

I have settings for both parallels configurations and cpanel although they do differ slightly depending on original server configurations by the isp

[HD Direct]

This is what I was using before trying the wizard. but it gives the error;

Unable to create the online store folder "acatalog" on the FTP server. The parent directory "/" may not exist or its permission may not be correct .

The specified directory is not writable or the disk is out of space.

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 4
SCRIPTEXT .pl
SMTPHOST mail.hairandbeautyworld.co.uk
WEBSITEURL http://hairandbeautyworld.co.uk
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 5000
FTPRETRYDELAY 3000
FTPKEEPALIVEINTERVAL 30000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 15000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
COMPRESSIONPACKETSIZE 1024
COMPRESSEDUPLOAD true
CATALOGURL http://hairandbeautyworld.co.uk/acatalog/
ONLINESTOREFOLDERNAME acatalog
CGIBINURL http://hairandbeautyworld.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST ftp.hairandbeautyworld.co.uk
FTPUSERNAME
FTPPASSWORD
PATHTOCGIBIN /cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG /acatalog/

[Darren B]

you need to create the directory under httpdocs and set the permissions to 775

also you will probably want change this line PATHFROMCGITOCATALOG ../httpdocs/acatalog/

as i said i dont know the host you using but these are two things i would take a look at

[HD Direct]

you need to create the directory under httpdocs and set the permissions to 775

also you will probably want change this line PATHFROMCGITOCATALOG ../httpdocs/acatalog/

as i said i dont know the host you using but these are two things i would take a look at

Thanks for your help with this Darren. It's getting closer as I'm now getting this error; You do not have write permissions to the cgi-bin directory "/cgi-bin/" or it does not exist.

[TraceyHand]

have you created it?
Check (via FTP software) to see if it DOES exist and, if not, create it

[Darren B]

i dont know how your server is setup, so the cgi-bin location might not be above httpdocs.

Can you tell me if you have one above the website root or does the cgi-bin sit inside of the httpdocs or public_html folder (these vary depending on setup and linux flavours)

[HD Direct]

i dont know how your server is setup, so the cgi-bin location might not be above httpdocs.

Can you tell me if you have one above the website root or does the cgi-bin sit inside of the httpdocs or public_html folder (these vary depending on setup and linux flavours)

It's above it. I need one in the httpdocs folder?

[HD Direct]

have you created it?
Check (via FTP software) to see if it DOES exist and, if not, create it

There is one there, but I'm thinking the wrong one.

[HD Direct]

Going in the opposite direction now. ;-(

Actinic received a server error from the web server. The CGI scripts are not executing properly on the server. The error could be caused by several things. Check:
- the 'Path to the Perl shell'
- the 'CGI script extension'
- the 'Path to CGI-BIN'
- the 'CGI-BIN URL.
- the amount of web space left on your server
- if your server is configured to accept POSTs to CGI scripts
- the permissions on the server:

[Darren B]

your probably find that if you create one in the httpdocs folder it wont work anyway.

the path i gave you to the cgi-bin should be correct, your need to check and probably change the permissions on the cgi-bin folder to 755 this is probably set lower by default aswell

try these settings


HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST localhost
WEBSITEURL http://www.yourdomain.co.uk
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 5000
FTPRETRYDELAY 3000
FTPKEEPALIVEINTERVAL 30000
FTPSILENT true
FTPMAXRETRIES 20
FTPCONNECTTIMEOUT 9000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
COMPRESSIONPACKETSIZE 1024
COMPRESSEDUPLOAD true
CATALOGURL http://www.yourdomain.co.uk (http://www.yourdomain.co.uk/)/acatalog/ (http://www.candabuildingplastics.co.uk/acatalog/)
ONLINESTOREFOLDERNAME acatalog
CGIBINURL http://www.yourdomain.co.uk (http://www.yourdomain.co.uk/)/cgi-bin/ (http://www.candabuildingplastics.co.uk/cgi-bin/)
PATHFROMCGITOCATALOG ../httpdocs/acatalog/
CODEBASE ./
FTPHOST yourdomain.co.uk (http://www.yourdomain.co.uk/)
FTPUSERNAME
FTPPASSWORD
PATHTOCGIBIN /cgi-bin/

[HD Direct]

Thanks Darren, better but back to this error;
You do not have write permissions to the cgi-bin directory "/cgi-bin/" or it does not exist.
it is there in the root and set to 0755.

[HD Direct]

Darren here is a pic of the folder layout and permissions.

http://www.hairandbeautyworld.co.uk/ftppic2.jpg

[TraceyHand]

Andy,

Paste (minus passwords) your PRESENT network settings in so we can check them over again

[TraceyHand]

Have you tried removing the below?

FTPPATHFROMCGITOCATALOG /acatalog/

[HD Direct]

Andy,

Paste (minus passwords) your PRESENT network settings in so we can check them over again

Thanks Tracey, this is what I'm trying with.


HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST localhost
WEBSITEURL http://hairandbeautyworld.co.uk
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 5000
FTPRETRYDELAY 3000
FTPKEEPALIVEINTERVAL 30000
FTPSILENT false
FTPMAXRETRIES 20
FTPCONNECTTIMEOUT 9000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
COMPRESSIONPACKETSIZE 1024
COMPRESSEDUPLOAD true
CATALOGURL http://hairandbeautyworld.co.uk/acatalog/
ONLINESTOREFOLDERNAME acatalog
CGIBINURL http://hairandbeautyworld.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ../httpdocs/acatalog/
CODEBASE ./
FTPHOST ftp.hairandbeautyworld.co.uk
FTPUSERNAME
FTPPASSWORD
PATHTOCGIBIN /cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG /acatalog/

[HD Direct]

Have you tried removing the below?

FTPPATHFROMCGITOCATALOG /acatalog/

Took that out and it says.

Unable to create the online store folder "acatalog" on the FTP server. The parent directory "/" may not exist or its permission may not be correct .

The specified directory is not writable or the disk is out of space.

This is gonna be so simple but it's doin mah nut in.

[TraceyHand]

tbh, I still think it's FTPPATHFROMCGITOCATALOG /acatalog/ that is wrong

Unfortunately, I'm not sure what the correct path should be but Darren is one of the resident experts on network settings (ain't that right, D? ;) ) so I'm sure he can sort it

[HD Direct]

This is what is inside the httpdocs folder.

http://www.hairandbeautyworld.co.uk/ftppic4.jpg

[Darren B]

try these settings but add your username and password

[Darren B]

tbh, I still think it's that is wrong

Unfortunately, I'm not sure what the correct path should be but Darren is one of the resident experts on network settings (ain't that right, D? ;) ) so I'm sure he can sort it

LOL resident expert - well im not sure expert is the right word but ya know ;)

[HD Direct]

try these settings but add your username and password

Still getting this Darren;

Actinic received a server error from the web server. The CGI scripts are not executing properly on the server. The error could be caused by several things. Check:
- the 'Path to the Perl shell'
- the 'CGI script extension'
- the 'Path to CGI-BIN'
- the 'CGI-BIN URL.
- the amount of web space left on your server
- if your server is configured to accept POSTs to CGI scripts
- the permissions on the server:

[TraceyHand]

ok then we're left wondering, does Netwise support the necessary to host Actinic??

[Darren B]

this is looking like a permissions setting to me, although this could be the host setup, you might want to ask them to check scripts are executing properly or check that you can up the permissions to 755 on the cgi-bin, they might restrict this change.

can you also confirm the cgi-bin is set to 755 and acatalog is set to 777 (use something like filezilla to ftp to the site and chomd the directories)

darren

[TraceyHand]

THIS THREAD (http://community.actinic.com/showthread.php?t=31059) might help, if you need to consult your hosts

[HD Direct]

this is looking like a permissions setting to me, although this could be the host setup, you might want to ask them to check scripts are executing properly or check that you can up the permissions to 755 on the cgi-bin, they might restrict this change.

can you also confirm the cgi-bin is set to 755 and acatalog is set to 777 (use something like filezilla to ftp to the site and chomd the directories)

darren

I was using cute ftp and changed them to 755 and 777.
I 've sent them the questionaire Tracey linked to, hopefully they will get back to me soon.

Thanks meantime.

[HD Direct]

Thanks Tracey and Darren for your patience and help with the server settings.
Netwise very quickly identified the problem and updated the server stuff and now Actinic works fine. :)
I will post the setting that were used later in case they can be of help to anyone else.

Thanks again guys.

[Darren B]

did they tell you what they had to change?

[HD Direct]

did they tell you what they had to change?

Darren, they said it was something to do with Perl and an upgrade. :)

[Darren B]

OK im guessing it was an older version

worth remembering