Expired certificate preventing order retrieval

[mellowman]

Due to an oversight (not me for a change!) my Thawte ssl certificate was not renewed recently, and a recent order made just before it expired was not retrieved in time...

When I tried to retrieve the order details later I just got an error message saying the 'certificate was not valid or had expired'. This is using Business 4.1.1 on a RaQ4.

Obviously I understand the logic behind the message so my question is, what can I now do to retrieve the order successfully? I don't like Thawte's ssl certificates as they can be a pain to renew so I wonder if perhaps a new GeoSSL replacement might do the trick?

And is there any way to retrieve an email address from the customer who placed the order even if the other sensitive data is locked?

TIA

David

[paulh69]

geotrust quickssl have an entirely automated system for issuing SSL certificates, see:
http://ev1servers.net/english/quickssldetails.asp

[cdicken]

As you are using v4, I assume you are running the entire store under SSL. Are the 'acatalog' and 'cgi-bin' folders also available via normal http links?

If they are, I would try switching SSL off in 'Business Settings | Payment' and then going to 'Advanced | Network Setup' and checking you have the correct details there for a non-SSL store. Click 'Test' to check the details.

Then try the order retrieval.

[mellowman]

Originally posted by cdicken
As you are using v4, I assume you are running the entire store under SSL. Are the 'acatalog' and 'cgi-bin' folders also available via normal http links?

If they are, I would try switching SSL off in 'Business Settings | Payment' and then going to 'Advanced | Network Setup' and checking you have the correct details there for a non-SSL store. Click 'Test' to check the details.

Then try the order retrieval.

Thanks for the tip - this possibility occurred to me after my initial posting. As I'd changed servers I'd almost given up hope but hadn't deleted any files on the previous setup.

Anyway, I gave your suggestion a try and after some frustrating problems reconfiguring the network settings (I had moved the domain over as well!) I finally managed to retrieve all outstanding orders and have emailed the customers to explain the situation.

Thanks!