Error.. Help please?! [Archive]

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JamesD

07-Mar-2011, 10:59 AM

1.) Host = 123-reg
2.) i think this is unix hosting but not sure!
3.) don't know how to set the the permissions to this?
4.) don't know how to set permissions to this?
5.) first upload
6.) not compacted database
7.) yes tried changing cgi number but didn't work
8.) yes tried running wizard but says 'the wizard received an error whilst veryfying web server.

Network Settings:

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST mail.morgans-of-oswestry.co.uk
WEBSITEURL www.morgansdecorators.com
IGNOREPASSIVEERRORS false
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPKEEPALIVEINTERVAL 30000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
COMPRESSIONPACKETSIZE 1024
COMPRESSEDUPLOAD true
CATALOGURL http://morgansdecorators.com/acatalog/
ONLINESTOREFOLDERNAME acatalog
CGIBINURL http://morgansdecorators.com/cgi-bin/
PATHFROMCGITOCATALOG ../public_html/acatalog/
CODEBASE ./
FTPHOST 94.136.40.103
FTPUSERNAME
FTPPASSWORD
PATHTOCGIBIN cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG

Duncan Rounding

07-Mar-2011, 11:32 AM

Take a look at this http://community.actinic.com/showpost.php?p=302101&postcount=46
What did the network test error say?

JamesD

07-Mar-2011, 12:22 PM

Unable to move to the online store folder "../public_html/" on the FTP server possibly due to a mistake in the Path from CGI-BIN to Online Store Folder field.
The specified directory does not exist or you do not have access to the directory.

Mike Hughes

07-Mar-2011, 12:41 PM

There are a few things you need to do:

1. Get rid of your 123-reg holding page. Actinic won't pass the network test while it's still there.

2. Your smtpserver needs to use the same domain name as your website.

3. Ask 123-reg where to put your cgi-bin.

4. Never use your domain without www. You're just asking for trouble.

After this, repost with an up to date set of network settings and the results of the network test. We should be able to get you sorted from there.

Mike

Duncan Rounding

07-Mar-2011, 12:42 PM

Have you tried changing the lines to match the settings in the post I linked to?

Namely...

PATHFROMCGITOCATALOG ../acatalog/

and

PATHTOCGIBIN /public_html/cgi-bin/

I'd also recommend you always use www as a prefix to your URLs as well.

JamesD

08-Mar-2011, 08:59 AM

An error occurred trying to create the sub-directory "acatalog" on the web site. This is usually due to user permissions, but could be due to low disk space on the web server.

550 acatalog: Permission denied
???!

Duncan Rounding

08-Mar-2011, 09:14 AM

Use an FTP client to check the permissions on the cgi-bin and acatalog folders to be 755 and 777 respectively. You can download almost any free FTP client to do this. Navigate to the folders and then right click on them and set the permissions - sometimes called CHMOD.

JamesD

08-Mar-2011, 12:34 PM

the permissions are correct just checked using filezilla!!

JamesD

25-Mar-2011, 08:15 AM

I am still having trouble trying to upload my site.

----------------------------------------------------------------

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 2
FTPPROXYADDRESS www.morgansdecorators.com
FTPPROXYPORT 21
FTPPROXYUSER ftp@morgansdecorators.com
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST intmail
WEBSITEURL http://www.morgansdecorators.com/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPKEEPALIVEINTERVAL 30000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
COMPRESSIONPACKETSIZE 1024
COMPRESSEDUPLOAD true
CATALOGURL http://www.morgansdecorators.com/acatalog/
ONLINESTOREFOLDERNAME acatalog
CGIBINURL http://www.morgansdecorators.com/cgi-bin/
PATHFROMCGITOCATALOG ../public_html/acatalog/
CODEBASE ./
FTPHOST
FTPUSERNAME
FTPPASSWORD
PATHTOCGIBIN /public_html/cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG public_html/cgi-bin/acatalog/

----------------------------------------------------------------

The error message I am presented with when I do the network test is:

----------------------------------------------------------------
Unable to move to the online store folder "public_html/cgi-bin/" on the FTP server possibly due to a mistake in the Path from CGI-BIN to Online Store Folder field.
The specified directory does not exist or you do not have access to the directory.
----------------------------------------------------------------

I have tried to make sure all the permissions of the cgi-bin and acatalog folder are correct ie:

cgi-bin = 755 = drwxr-xr-x
acatolog = 777 = drwxrwxrwx

not sure whether these are the correct permissions?

one thing to add is that an index.html file has been uploaded to the acatlog folder and about 30 .pl / .pm files.
im not sure what the significance of this is though as when i type the url in the browser the site doesn not appear.

123 reg is unix i think.

any help is greatly appreciated...

Mike Hughes

25-Mar-2011, 08:54 AM

OK.

The index.html file is probably the default 123-reg one, so I wouldn't worry about that just yet.

For some reason your domain name resolves to:

http://81.21.76.62/morgansdecorators.com/index.html

whch is a bit odd. You'll need to talk to 123-reg and get that sorted. It's not normal to have the IP address pre-pended to the url.

FTPPATHFROMCGITOCATALOG public_html/cgi-bin/acatalog/

This one is clearly wrong. There's no way the acatalog folder is inside the cgi-bin (at least I hope not). I suspect this setting is the 'leave blank unless otherwise advised' one so I'd leave it blank for now.

AFAIK with 123-reg you have to create your own cgi-bin directory, although this may have changed. If you ftp into your account, what does your directory structure look like? For example is it

public_html:
- acatalog
- cgi-bin

i.e. with both the acatalog and cgi-bin folders inside the public_html folder?

Mike

JamesD

25-Mar-2011, 09:48 AM

i have deleted what is in ftppathfromcgitocatalog.

i changed the structure of my folders to what you suggested which is now:

public_html

-acatalog
-cgi-bin
-----------------------------------------------------------

i tried to upload again and got this long message!!

The web server returned an unknown response.

Possible Cause:
You are attempting to download orders
before uploading to the web site
Incorrect CGI-BIN URL in the web site details
Incorrect permissions on the CGI script on
the server (UNIX servers only)
Script corruption - Could be caused by:
Binary ftp transfer during manual installation
Incomplete transfer
Garbled transfer
etc.
Old or bad version of Perl running on server
Http server error
Wrong Path to Perl specified in the
web site details
Unknown
Recommendation:
Abort
Resolution:
Check cgi-bin script permissions
Compare cgi-bin script against local script to
check for corruption
Upgrade Perl on server (needs at least 5.002)
Run the Web | Configure Web Site Details command to verify your setup
Re-install the web site
Review server response for hints

The response was:
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<title>Domain name registration & web hosting from 123-reg</title>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1" />
<meta http-equiv="Content-Language" content="en-us" />
<meta name="ROBOTS" content="ALL" />
<meta name="description" content="Easy domain name registration with free homepage, including .co.uk, .com, & .eu domain names. Register your cheap domain names today." />
<meta name="keywords" content=".co.uk, buy domain name, cheap domain, cheap domain names, Cheap Domain Registration, cheap domains, domain, domain forwarding, domain furniture, domain host, Domain Hosting, domain lookup, Domain Name, domain name check, Domain Name Hosting, domain name lookup, domain name register, Domain Name Registeration, domain name registration, Domain Name Registration, domain name registry, Domain Name Search, domain name search, domain name server, Domain Name Server, domain names, Domain Names, domain names for sale, domain parking, domain registration, Domain Registration, domain registry, domain search, Domain Search, domains, Domains, email domains, free domain forwarding, free domain host, Free Domain Hosting, free domain hosting, free domain parking, Free Domain Parking, future domain, New Domain Extensions, New Domain Names, new domains, register a domain, register domain, register domain name, Register Domain Name, register domain names, register domains, registering domain names, registering domain names, Registering Domains, Top Level Domain Name, Top Level Domains, top level domains, Whois Domain Search" />
<meta name="Author" content="GX Networks Ltd" />
<meta name="Copyright" content="(c)2008 GX Networks Ltd" />
<meta http-equiv="pics-label" content='(pics-1.1 "http://www.icra.org/ratingsv02.html" l gen true for "http://www.123-reg.co.uk" r (nz 1 vz 1 lz 1 oz 1 cz 1) gen true for "http://www.123-reg.com" r (nz 1 vz 1 lz 1 oz 1 cz 1))' />





<link rel="stylesheet" type="text/css" media="screen" href="/library/styles/screen123reg.css" />
<link rel="stylesheet" type="text/css" media="screen" href="/styles/extended.css" />

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Command: extract Filename: upload.zip

leehack

25-Mar-2011, 10:02 AM

Send me a text file containing your network settings using the export button in network settings.

Mike Hughes

25-Mar-2011, 10:09 AM

OK.

That's an interesting reponse. It seems to have picked up the 123-reg index.html page from the server. Not a problem though as we're still working on the settings.

Right. Now we know where the acatalog and cgi-bin are we can set these within Actinic. Most of what you have should be correct.

This though will have to change:

PATHFROMCGITOCATALOG ../public_html/acatalog/

Should just be ../acatalog/ (i.e. up one level then eneter acatalog directory).

Also check the permissions on the cgi-bin. They should be set to 755.

If this doesn't work, then check the network test response and see what files are appearing in the cgi-bin and acatalog directory.

Mike

JamesD

25-Mar-2011, 10:11 AM

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 2
FTPPROXYADDRESS www.morgansdecorators.com
FTPPROXYPORT 21
FTPPROXYUSER ftp@morgansdecorators.com
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST mail.morgansdecorators.com
WEBSITEURL http://www.morgansdecorators.com/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS true
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPKEEPALIVEINTERVAL 30000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
COMPRESSIONPACKETSIZE 1024
COMPRESSEDUPLOAD true
CATALOGURL http://www.morgansdecorators.com/acatalog/
ONLINESTOREFOLDERNAME acatalog
CGIBINURL http://www.morgansdecorators.com/cgi-bin/
PATHFROMCGITOCATALOG /public_html/acatalog/
CODEBASE ./
FTPHOST
FTPUSERNAME ftp@morgansdecorators.com
FTPPASSWORD
PATHTOCGIBIN /public_html/cgi-bin/
USEPASSIVEFTP true
FTPPATHFROMCGITOCATALOG

leehack

25-Mar-2011, 10:17 AM

When you are struggling with something and believe me you are right up there on this, it's very important that you listen and do specificaly as asked (if you want help). This gives you the best chance of fixing the problem in the shortest amount of time. If you want me to help and try sort it for you, you need to do as i ask, not as you want. I can do nothing with what you have provided.

JamesD

25-Mar-2011, 10:38 AM

Mike Hughes

25-Mar-2011, 10:43 AM

pl files in the cgi-bin is good.

acatalog in the cgi-bin is bad. Did you put the .. in front of the /acatalog/
for the PATHFROMCGITOCATALOG ?

Mike

JamesD

25-Mar-2011, 10:54 AM

wasn't sure whether to include the .. or not!!

when i do include the ..

i simply get this error
-------------------------------------------
An error occurred trying to create the sub-directory "acatalog" on the web site. This is usually due to user permissions, but could be due to low disk space on the web server.

550 acatalog: Permission denied
-------------------------------------------
no files are uploaded

Mike Hughes

25-Mar-2011, 11:08 AM

Yes, we need the .. (that means go up one level in the directory).

Actinic shouldn't need to create the acatalog directory as it should be there already. Can you check the spelling and that the permissions on it are 777.

Mike

JamesD

25-Mar-2011, 11:27 AM

yes checked both of these things!!

files seem to begin to upload ok but then when it gets to the stage of sending compressed files the problem occurs.

Mike Hughes

25-Mar-2011, 11:47 AM

Can you post the currents settings so we can check them and what happens when you run a network test?

Mike

JamesD

25-Mar-2011, 12:59 PM

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 2
FTPPROXYADDRESS www.morgansdecorators.com
FTPPROXYPORT 21
FTPPROXYUSER ftp@morgansdecorators.com
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST smtp.123-reg.co.uk
WEBSITEURL http://www.morgansdecorators.com/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPKEEPALIVEINTERVAL 30000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
COMPRESSIONPACKETSIZE 1024
COMPRESSEDUPLOAD true
CATALOGURL http://www.morgansdecorators.com/acatalog/
ONLINESTOREFOLDERNAME acatalog
CGIBINURL http://www.morgansdecorators.com/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST 94.136.40.103
FTPUSERNAME ftp@morgansdecorators.com
FTPPASSWORD
PATHTOCGIBIN /public_html/cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG

JamesD

25-Mar-2011, 01:06 PM

The error message is the same as before.......

I am just wondering whether there is something wrong with my database etc causing it to not upload as a certain amount of files are uploading to acatalog but then the upload suddenly stops...........

perhaps i should try starting a new test actinic site from scratch and use these settings to see if it would work?

The web server returned an unknown response.

Possible Cause:
You are attempting to download orders
before uploading to the web site
Incorrect CGI-BIN URL in the web site details
Incorrect permissions on the CGI script on
the server (UNIX servers only)
Script corruption - Could be caused by:
Binary ftp transfer during manual installation
Incomplete transfer
Garbled transfer
etc.
Old or bad version of Perl running on server
Http server error
Wrong Path to Perl specified in the
web site details
Unknown
Recommendation:
Abort
Resolution:
Check cgi-bin script permissions
Compare cgi-bin script against local script to
check for corruption
Upgrade Perl on server (needs at least 5.002)
Run the Web | Configure Web Site Details command to verify your setup
Re-install the web site
Review server response for hints

Mike Hughes

25-Mar-2011, 01:15 PM

The best thing is to stay focused on one approach. It's unlikely to be your website that's the problem.

Two things to change.

1. This

FTPHOST 94.136.40.103

Should be www.morgansdecorators.com

2. Tick the passive ftp box.

Mike

JamesD

25-Mar-2011, 01:25 PM

changed the ip to www.morgansdecorators.com

ticked passive ftp transfers

error message now is:

An FTP error occurred: -
Request: ->Opening connection to www.morgansdecorators.com on port 21
Error: A connection with the server could not be established

Mike Hughes

25-Mar-2011, 02:55 PM

Hi James,

As I just replied on email.

Everything is now loading onto your server OK, the problem appears to be that 123-reg is displaying a holding page rather than your website, even though your files are all in the right place.

You need to get your domain name pointing at your server rather than the holding page. Then we should be able to finish getting this going.

The problem using the domain name for ftp supports this theory. As does the nonsense report actinic gets back from the webserver.

Mike

Mike Hughes

29-Mar-2011, 08:45 AM

From what I can see this is all working now. The major problem was that the domain wasn't pointing at the server so the 123-reg holding page was being displayed (and sent back to actinic when it tried to check the perl scripts etc).

The network settings that work are essentially the same as Lee posted and referenced by Duncan earlier in the thread.

Mike