Merge Error on Upload

[cindy]

I got connected on my back up Xp computer, completed all of a refresh except the final merge. I get this message:

"An error occurred while sending the merge request."

Any idea what causes this?

[leehack]

A search of the forum on any error messages you receive will often yield the answer, I think for this one you need to refresh the website, not just do a publish to web.

[jont]

Often benign and can be ignored - I have never once found an issue after an upload with this message.

[cindy]

I did search the forum, found one message, tried that person's fix (disabling enhanced and passive ftp), and it didn't solve the problem. I did do a full refresh, and that didn't solve the problem - in fact, my store is now disabled. Any more ideas? What actually happens in the "merge?"

[jont]

The merge is setting the local versions and the remote so next upload it knows what is changed. Have you tried the purge option from the Help > Troubleshooting menu?

[jont]

Looking at the site the upload has borked the .fil files ... you need to purge and refresh from the troubleshooting menu (tick the 3 boxes)

Have seen this several times and it is often to do with the remote server... from experience it may need 2 or 3 attempts to get it back in sync

[cindy]

Thanks, Bork, I'm trying that.

[cindy]

It worked, Bork!!!!!! THANK YOU!!!!!! You're a genius! Whew! I'm back up and running!

[guccij]

:confused: Who's Bork

[Mike Hughes]

I think Bork is the forum member who explained how the files had become Jonteed.

Mike

[NormanRouxel]

As long as the files are now Normalised things should be OK.

[guccij]

Ah, another SNANU.