not recieving emails once orders are placed

[Nigel_M]

hi

I have just placed an order on my own website but i have had no emails come through infoming me of any orders

Does anyone know what may have happened?

The email address i used to place the order has recieved an email confirming, but no emails to my business address???

Nigel

[fergusw]

This could be a few things Nigel, however first check the email address in Actinic's "Business Settings | Company Contact" screen. Make sure that it is a) a valid email address and b) is an email address @ the same domain as the website.

If you have to change any settings here then be sure to update the website again before testing.

[Nigel_M]

Hi Furgus

Thanks for the reply

Business settings are as follows

Actinic Contact Name is VRS Northampton

Actinic Contact Email is webshop@vrsnorthampton.co.uk

Actinic Shop address is http://shop1.actinicexpress.co.uk/shops/VRSNorthampton/index.php

Regards
Nigel