TJWM
21-Jul-2011, 02:40 PM
Hi All,
We have a large number of uncollected customer repairs going back over 10 years, which we know wish to dispose of in order to recoup repair costs, and space.
Although we do print on customers receipts that uncollected goods may be sold after 3 months, we have never done this.
We are after any advice on what others do in this instance, we have researched this and am finding very conflicting information regarding the legal issues.
Our uncollected repairs fall into the current categories.
1) low value repair.
Value of the item will not cover cost of repair so does not warrant too much time, or money being spent.
2) Value of item will cover the repair.
The item value is about the same value as the repair, we may break even, gain or lose a little.
3) Value exceeds repair.
After disposing of goods, we would have excess money.
4) Repair exceeds value.
Even after selling the item we would fall a long way short of covering our costs so do not want to spend any more than we have to chasing the customer.
At the very least we will attempt to contact all customers by telephone, and send two Recorded Delivery letters advising that the goods will be disposed of.
A typical example is we have a large clock which is taking up room. The clock has no real value and no fee to pay. We do not want to spend time or money on trying to get the customer to collect it, we basically want to just bin it. But how do we stop the customer from claiming for a replacement in 12 months time?
Any help would be appreciated.
We have a large number of uncollected customer repairs going back over 10 years, which we know wish to dispose of in order to recoup repair costs, and space.
Although we do print on customers receipts that uncollected goods may be sold after 3 months, we have never done this.
We are after any advice on what others do in this instance, we have researched this and am finding very conflicting information regarding the legal issues.
Our uncollected repairs fall into the current categories.
1) low value repair.
Value of the item will not cover cost of repair so does not warrant too much time, or money being spent.
2) Value of item will cover the repair.
The item value is about the same value as the repair, we may break even, gain or lose a little.
3) Value exceeds repair.
After disposing of goods, we would have excess money.
4) Repair exceeds value.
Even after selling the item we would fall a long way short of covering our costs so do not want to spend any more than we have to chasing the customer.
At the very least we will attempt to contact all customers by telephone, and send two Recorded Delivery letters advising that the goods will be disposed of.
A typical example is we have a large clock which is taking up room. The clock has no real value and no fee to pay. We do not want to spend time or money on trying to get the customer to collect it, we basically want to just bin it. But how do we stop the customer from claiming for a replacement in 12 months time?
Any help would be appreciated.