PDA

View Full Version : Cost price changing by itself


tonytdcom
26-Oct-2011, 07:24 PM
Hi

I just upgraded a customer from v2.42 to v3.12 - recognising that there were additional fields in the new database scheme I did a clean install and 'hand imported' the data table by table into the new schema.

He has noticed that if he looks up a product then goes to History - then back to product the cost price of the product amends itself - there does not appear to be any rational for where the new cost price comes from, and the error is not 100% consistent, once the price has been corrected it seems to 'stick' ok, but my customer has several thousand product lines and I need to resolve this issue for him (without having to manually edit the cost price on all lines) - can anyone assist?

Many thanks in advance.

Tony

Krithika
27-Oct-2011, 11:37 AM
Hello Tony

I suggest contacting Actinic support via phone (if you have a cover contract with us) or email (http://www.actinic.co.uk/support-centre/support-enquiry.html) so someone can take a look at your issue.