Actinic Upgrade

[mel_bagley]

If we have applied an upgrade to a clients actinic and it goes wrong, can we uninstall the upgrade, and revert to thier original set-up??????

[cdicken]

Yes.

You just need two things:

1) A full version of the client's current Actinic version. These can be downloaded from http://support.actinic.com/versions/.

2) A snapshot of the client's site before the upgrade.

The best thing to do once the upgrade has taken place is to test it on a different area of the site. To do this, go to 'Advanced | Network Setup' and export your live network settings (keep these safe). Then ...

1) Change the CGI script ID number to something different.

2) Change the Catalog URL from http://your.URL/acatalog/ to http://your.URL/test/acatalog/

3) Change the Web Site URL from http://your.URL/ to http://your.URL/test/

4) Change the 'Path from CGI-BIN to acatalog directory' from '../(path name)/acatalog' to
'../(path name)/test/acatalog'

5) Select 'Hide on Web Site' on all your sections other than one.

6) Go to 'Web | Refresh Website'.

This will upload the new version (in a cut-down format) and allow you to test it without affecting the live store.

If it all works you can revert to the live settings, un-hide the settings and then do 'Web | Refresh Website' again.