Digital Download

[heimdall]

I have a problem when myself/test buyers attempt to download the ordered file they get the error:-

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

According to Actinic Online Help the Solution is:

This may occur if the server uses a CGI-Wrapper that does not support non-parsed headers. Check the server HTTP error log for the error:-

nph-dl000001.pl malformed header from script. Bad header=HTTP/1.1 200 OK:

To resolve this problem rename nph-download.pl to download.pl in the site directory on your PC and update the site ( Web | Update Website).

BUT I have no file with this name. I have a file called nph-dl000001.pl but not onw called nph-download.pl

I have tried renaming the nph-dl000001.pl file to dl000001.pl and also to download but it still generates error messages, just that they occur earlier in the shopping sequence.

Any thoughts?

Thanks

[garyhay]

From a Reply to my post in the Developer user group. I also found that on NT/Win 2000 server it's best to have the cgi extension as .cgi rather than .pl

You need to check for the download file in your site1 (PC) directory.

This is a bug which will be fixed in the latest version of the software. I have a fix for it now:

I have a fix for this for now though:

Open 'nph-download.pl' in your Site1 folder and locate the line

NETQUOTEVAR:INCLUDEPATHADJUSTMENT

add the following code just above it.

my $bFound = 0;
my $sDir;
foreach $sDir (@INC)
{
if ($sDir eq ".")
{
$bFound = 1;
last;
}
}
if (!$bFound)
{
push (@INC, ".");
}
push (@INC, "cgi-bin");

Next, locate the line

use NETQUOTEVAR:DOWNLOADMODULE;

and change it to read

require NETQUOTEVAR:DOWNLOADMODULE;

Then upload your store.

[heimdall]

But my Cobalt RAQ4 is a Unix box......

and I havent got a "'nph-download.pl' anywhere in my site either locally or on the server itself.

I have conducted a search for this "nph" file but no mention of it anywhere.

heimdall....

[Jan]

You should definately have a nph-download.pl somewhere, take a look in the original directory (c:\program files\actinic ecommerce v6\original by default). The file that you mentioned before looks like it is generated from nph-download.pl so you must have one somewhere.

Regards,

[garyhay]

Can you post a URL for me to try this out please

[heimdall]

Fantastic......the elusive nph-download.pl file does indeed reside in the ACTINIC program file folder.
I have renamed this file as instructed by the Actinic online help and the whole thing works perfectly.
I am well impressed by the Actinic Software.

Thanks for that tip.

Very much appreciated.

Heimdall