URGENT!!!Error when sending Merge Request

[chris ashdown]

found my site was not working

Tried to update site but it stopped at merge files with error "an error on sending merge request"

Tried refreshing site but same error

Tried compress data all ok but still error on refresh

Deleted all files in server and refreshed site but still the same error

Can any one help as it is costing me lost sales

Thanks in advance

Chris

[chris ashdown]

I think the error may be with the sever as I have had this email from Fasthosts

We are upgrading the Linux servers that host your website on the 7th June.

The main impact of the upgrade is that the physical path to your server will change.

Your current server paths:

/home/nas10ent/i/internet-workwear.co.uk

will become:

/home/nas01l/i/internet-workwear.co.uk

If you make references to absolute paths in any of your web scripts, you must change them accordingly. This is necessary to ensure your web scripts continue to work.

My current network setup is as follows

Any suggestions welcome

[Mike Hughes]

They might have changed something else as well.

You could try running the network setup wizard or test and seeing what that says.

Mike

[chris ashdown]

It looks like they have reset the permissions and now say that acatalog does not need permission 777

Can anyone confirm this?

Any other Fasthost sites on linix may also be down due to this improvement of theirs

[cdicken]

This knowledge base article (http://knowledge.actinic.com/users/kadmin/cgi-bin/ss000007.pl?PRODREF=615&NOLOGIN=1&ACTINIC_REFERRER=http://knowledge.actinic.com/users/kadmin/acatalog/) tells you about Fasthosts settings - and gives you instructions on using an application called 'Putty' - which you need in order to change permissions on Fasthosts Linux servers.

I suggest putting the 'acatalog' folder to '777' (and the cgi-bin to '755') and see if that gets you working again. If it does, try then reducing the permissions of the 'acatalog' folder to '755'.

[chris ashdown]

cheers chris you are a start

The problem although not admitted by fasthosts was that they had changed the permissions when they changed servers and did not know what they were talking about.

After your help with "Putty" I changed the cgi-bin to 755 and the acatalog to 777 and all worked well. I then changed acatalog to 755 and again all works well

Fasthosts did not tell me that you had to set up a shell login and that once entered it took over an hour before you could use the password

Outcome I lost the best part of 24 hours trading after fasthosts decided to improve the server and the only impact will be a change in physical path to you server, which should not effect you.

Thanks again forum for your assistance

Chris, what is the putty command to just check the permissions?

[I-CC]

to get a listing at the linux command prompt try a simple
# dir

or
# ls -l

or
# ls -ln

to get a full and different listings which should show on the left the permissions of the folders and files i.e. something like xxxx-x-x for the equiv of 0755 I thinks....