Cannot update server - proxy settings

[pangit]

I get the following error message when I try to update/refresh my catalog.

"An error occurred when trying to connect to the server. This can happen when Windows is confused about proxy settings. If you have Internet Explorer or another application configured to work with a proxy, the settings should be the same for Actinic Ecommerce. Please check your connection first."

I have checked my proxy settings and they are off, both in Actinic and my internet settings. I have not changed anything anyway, and it was working perfectly OK before.

I had a similar problem last year, and was told to remove some .fil files that had become corrupted so they could be rebuilt. I've lost the original email, so does anybody know if this would work/which files to remove???

[TraceyG]

Hi,

The error you describe could be slightly misleading. Have you installed a firewall on your machine. If so, then please try turning it off to see if this will allow you to update/refresh your site.

If this works, then you should find the setting in your firewall that will allow Actinic to ftp through it.

[pangit]

Thanks, it seems to be working OK now. I think it was something to do with my ISP which is now fixed.