View Full Version : Keep losing my acatalog folder?
Hi all,
I hope I can explain this correctly.
Basically, one minute my site will be working fine, and then maybe the following day even without altering or uploading anything the following happens:
When clicking on links from my home page to actual items, clicking on a section from the the drop down section list on either my home page or store pages, or clicking on links in my store to go onto the next/previous sections, it tries to goto the new page but instead it comes up with my page unavailble screen.
This is because it is missing out my acatalog folder. E.G
url should be:
'www.bargain-shop-online.co.uk/acatalog/sectionname.html'
But instead it is looking for:
'www.bargain-shop-online.co.uk/sectionname.html'
Does anyone know what can be causing this?
Give it a try if you like @ www.bargain-shop-online.co.uk
Mike Hughes
06-Mar-2003, 08:48 AM
Sorry, I tried to take a look and find a suitable link to check, but your site is so deadly slow that I gave up in frustration.
Unless you're under heavy load at the moment you ought to think about moving to a better host.
Mike
pinbrook_nick
06-Mar-2003, 09:56 AM
I have had a look, and don't seem to have any problems. The site is ridiculously slow however, which could cause problmes, (and we're on broadband!)
I would complain to your hosts, or move hosts.
Thanks guys,
I found the only way to cure the above problem is to delete all files in acatalog folder and then generate script files and refresh website. This seems like a pain and quite frustraiting.
As far as the speed of the site goes, I thought it was just me as we have a pretty slow connection here anyway.
The host is bargain-host, who I must say do get on my nerves as I have been trying to contact them since june last year regarding a simple question about their control panel. I have emailed them, and used their so called knowledge base but still get no replies. See what happens when they ask me to renew my subscription.:mad:
Can anyone suggest and a good host? must be cheap and offer a good reliable service, and be able to transfer my current domain etc.
cheers
Simon
cdicken
06-Mar-2003, 01:28 PM
This has happened to me a couple of times as well. The only way I've found to fix it is
1) Go into the <HEAD> section of your templates and remove the code
'&ACTINIC_REFERRER=' + escape(location.href) +
from your JavaScript section list code.
2) Strip out the entire contents of your 'acatalog' folder online and then refresh the store. Actually, it could be that you just need to remove the *.session files from the 'acatalog' folder. Try this first before removing the whole lot. :)
That fixed it for me, anyway.
mmmm, thanks Chris,
does this have any Consequences on the site at all, i.e what happens when it tries to use the REFERRER line or not I should say, do you think this might be seen to in a future update?
ditch
07-Mar-2003, 12:38 PM
I don't think the problem is with the host...
I think you should start by removing the Java based effects you are using to give messages to visitors. My connection is 10MB S-1 and it is still too demanding.
It caused my browser to crash and I had to close the site, I could not browse any further. I strongly suggest you scrap it.
pinbrook
07-Mar-2003, 01:42 PM
As a problem solving exercise, remove the javascript message thingy and see if the site performance improves
the site is too slow to move to products, I wouldn't shop on this site, spped is the essence. people are on your site to buy, not to read messages, all the mesage info can be placed in terms or extra info
Hi Guys,
A things to mention here, I hope I dont confuse issues.
1. I actually got a reply from the host who answered one on my questions, they said that loadings on their servers were nominal
(load averages: 0.99, 0.85, 0.83) if that means anything to you.
2. I took your advise and stripped my home page of all scripts except the ones used to generate the actinic drop down section list and search box, although I may even remove these also.
The page does seem to load a lot quicker (for me at least) mainly due to it being almost half the size. Its not lightening quick but it is better.
3. putting the above aside, the main store is still pretty slow, I realise that there are quite a few pictures and buttons etc but these are really whats needed to run the shop.
4. I havent taken the jump yet and removed the line
'&ACTINIC_REFERRER=' + escape(location.href) +
from the head section mainly because I have been doing the rest of it but when using the drop down section list or clicking on a product link or next section link the page is not loading the intended page and just showing white with urls like this in the address bar:
'http://www.bargain-shop-online.co.uk/cgi-bin/ss000001.pl?SECTIONID=Smart%5fMedia%2ehtml&NOLOGIN=1&ACTINIC_REFERRER=http%3A//www.bargain-shop-online.co.uk/acatalog/Monitors.html'
Could you let me know if the page/s load any quicker, if removing that line will affect anything else such as certain features not working and maybe a solution to the rest of it ?
cheers guys
Simon
pinbrook
07-Mar-2003, 07:07 PM
The site is still pedestrian on broadband!!
Pneumatus
15-Mar-2003, 10:50 AM
[QUOTE]Originally posted by cdicken
Actually, it could be that you just need to remove the *.session files from the 'acatalog' folder.
[QUOTE]
I was having the same problem of the /acatalog/ getting lost but rather than doing code mods because i know it works, i jest deleted all the .session files and it started working!
Pneumatus
15-Mar-2003, 01:01 PM
Well, i thought it had worked, but I'm still getting /acatalog/ missed in links.
I have had it running fine on http://www.calibre-computing.co.uk with no problems at all but sice moving to http://www.calibrecomputing.co.uk it won't work 100% of the time. These sites are using identical details as the latter is just a snapshot of the 1st, but the problems are only in the 2nd.
Taking URLs straight from Act_section_tree.js
http://www.calibre-computing.co.uk/cgi-bin/ss000001.pl?SECTIONID=cables%5fadapters%2ehtml&NOLOGIN=1
works,
http://www.calibrecomputing.co.uk/cgi-bin/ss000001.pl?SECTIONID=cables%5fadapters%2ehtml&NOLOGIN=1
misses the /acatalog/ folder from the path.
I may have also found a related issue - from calibre-computing's cart page i get <BASE HREF="http://www.calibre-computing.co.uk/acatalog/"> but on calibrecomputing i get <BASE HREF="http://www.calibrecomputing.co.uk/"> meaning half of the images are borken. Both sites use <Actinic:BASEHREF VALUE="NETQUOTEVAR:BASEHREF"/> at the start of the <HEAD> tag in Act_Primary.html but one seems to be getting an incorrect value. Where is this BASE HREF sent from?
Can any offer any suggestions on this anomaly?
Pneumatus
15-Mar-2003, 01:20 PM
Right, I have found the reason why it fails occationally but doesn't other times.
It seems that the session contains the base href or something, so sending all details with no refferer will cause the base href to default to /acatalog/ - this means that any customer who used the jump box within /acatalog/ would have experienced no problems but from my own index.html page outside of acatalog would have caused an inaccurate session file causing the messups. Removing the Refferer tag from the drop box and deleting all sessions fixes everything .
Perhaps I should follow Chris' full instructions on matters like this!
webeuphoria.net
21-Mar-2003, 07:52 PM
Are you still getting that problem with session files? I get them and the catalog doesnt work then I delete them directly and its okay for a day. But they keep coming back!
Please can you tell me whether you got rid of them and how.
Thanks
Marcus
Pneumatus
22-Mar-2003, 03:31 PM
This ultimate fix is to remove:
'&ACTINIC_REFERRER=' + escape(location.href) +
From the javascript drop box code. Assuming you are rnunning this code outside of the /acatalog/ folder, the refferer is being sent as the root side directory causing the perl scripts to think that the base href should be the root, not the acatalog dir. Removing the line makes the prel scripts use the default (with /actalog/)
HTH
Pneumatus
22-Mar-2003, 03:32 PM
As an addition, any links you may have in non actinic pages with a hard-coded REFFERER to a perl scrip needs to have http://www.yoursite.com/acatalog/ as the value, not just http://www.yoursite.com/ because of the same reason mentioned in my previous post.
webeuphoria.net
22-Mar-2003, 03:43 PM
Hi thanks, but unfortunately im not using the drop down box. Please see:
http://www.marcusonline.co.uk/index_pf.htm
The site is working at the moment but for some reason it drops images when the session files are created later on. I have had to hardcode the base href but if you do a search the section links go astray sometimes until I delete the session files and everything is okay again.
Im very puzzled because Ive integrated at least 10 sites with actinic but never on ntservers. Perhaps this is a problem with the hosting?
Ive got to find out which perl files generate the section links. Do you know because I think Ive got to hardcode these locations into the scripts.
Thanks for your help.
webeuphoria.net
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