customer logout issue

[asterix]

Hi,

I have an issue with customers who have logged in being thrownout when returning to the home page (which is set to domainname/acatalog by the way). For example: joe bloggs logs in and proceeds to a section he adds a few items to his basket, then clicks the link 'home'. At this point the username / accountname / logout which is displayed at the top of the page disappears, and you have to click on the login button again to well.....login.

This only happens when you click on the 'home' link. Other sections such as 'site map' 'contact us' etc do not create the issue.

I have inserted the navigation individually i.e NAVQUOTEVAR:NAVHOME.

Any thoughts would be great :confused:

[cdicken]

I imagine what is happening is that the URL being used for the 'Home' link is something like:

http://your.URL/index.html

whereas it needs to be something like:

http://your.URL/cgi-bin/ss000001.pl?SECTIONID=%2e%2e%2findex.html

What do you have selected in the 'Home Page Link' area of 'Design | Options | Miscellaneous'?

[asterix]

hi,

Yes i have URL ticked which is http://stush.futureprimeval.com/acatalog

what should I be putting there then ?

Darren

[cdicken]

I suspect you are hitting a known issue with 7.0.1.

Could you add a forward slash '/' onto the end of the URL you enter into Design Options so it reads:

http://stush.futureprimeval.com/acatalog/

Does that fix things?

[asterix]

sorry, tried that and acatalog/index.html.

Is this because i have hardcoded the links ?

Darren

[cdicken]

For the URL, try entering...

http://stush.futureprimeval.com/cgi-bin/ss000001.pl?SECTIONID=index.html

[asterix]

thanks,


that works, but now when I log out of an account, and try to log back in, the images and css are missing from the page.

thanks for your efforts in this

DArren

[asterix]

think i have sorted it now, found this thread

http://community.actinic.com/showthread.php?t=8171&highlight=logout

so I changed the redirect page to /acatalog/index.html, which now takes the user to the home page rather than the login page after logout.

The docs in the knowledge base still haven't been updated by the way
Chris.

Will this cause any problems as far as you know ?

Darren

[cdicken]

The v7 version of that knowledge base article is at

http://knowledge.actinic.com/users/kadmin/acatalog/Advanced_Script_Changes.html#aKB439

It shouldn't cause problems other than you will need to reapply the script change if you upgrade to a future maintenance release of Actinic.

[asterix]

cool, thanks for all your help chris.