problem with Quantity dependant pricing

[chris ashdown]

Last night I changed a lot of items to quantity dependant pricing for orders of 2 or more items i gave a £0.50 reduction

This is displayed OK on the web page example


http://www.internet-workwear.co.uk/acatalog/Overalls___Two_Piece_Workwear.html

W101 where the two prices are shown, but if i click only one item i get the discounted price instead of the full price.

Other area's I have had this facility for months like Work Gloves appear to work OK

Undertaken full and partial updates but no change

any help appreciated

[chris ashdown]

Any suggestions welcome

Have deleted the site and done a full update but still the same. looks like a glitch on the main software.

[cdicken]

Hi there

Could I see a screenshot of your 'Prices' tab (showing the 'Min' field) for a faulty product - just to ensure there is nothing wrong with your settings.

[chris ashdown]

Thanks chris

I have tried many things to no avail.

If I change the settings to min 10 it still shows the lowest price for 1 item.

When I put another discount value in i.e.
£15.00 for 1
£14.00 for 2
£13.00 for 10
For an order of 1 it shows £14.00
For an order of 11 it shows £13.00

The old untouched items under work gloves appear to work OK, just the Alexandra dresses, Tunics, Workwear and Overalls which I changed last night to quantity dependant pricing

[cdicken]

Hmmm

I just tried this on 6.1.5 and it worked fine. Can I ask you to delete all *.cat and *.fil files from your 'Site1' and your 'acatalog' folder and then do a 'Web | Refresh Website'. I'm wondering if it is just some incorrect configuration files on your server.

[chris ashdown]

Tried that chris but still the same

[cdicken]

Chris

The fact that some of your products work, but some of them don't, indicate to me that this problem is going to need more investigation. Can I ask you to register an email support query at http://www.actinic.co.uk/support/register.html and the team will ask for your snapshot and get cracking on figuring out what is wrong.

[chris ashdown]

Chris I sent my problem as suggested Thursday week and had a reply from Suresh Babu on number 37723.

He gave me a idiots guide to how to do quality discounts which if he had read my problem he would have known i already new, but after contacting him with 3 emails trying to explain the problem I have had not one reply.

With no reply I have deleated my Actinic site and re-installed it importing the snapshot but still get the same problem.

Can you help please as this is not the normall service we have come to expect

[cdicken]

Hi there

I have passed on your comments to the Support Manager. We will endeavour to get this sorted out as quickly as possible for you.

I am actually working from Suresh's office at the moment so I will see him today and talk about the matter. I think a developer needs to look at your database as there is some corruption there.