Web Fusion down!

[Kev Challis]

grr Web Fusion have been down for several hours now, just when I wanted to upload changes to our site, ad campaign in full swing with a good steady flow of orders coming in.

Majority our of sales come through during a weekend and the site is doing nothing. At least we still have e-bay sales coming in.

Hope they can get it fixed before the weekend is done.

Kev

[Deltabikes]

I was hoping to do some work myself and have the same problem. System status information can be found here:

http://www.hosting-status.pipex.net/index.php

[Kev Challis]

Just to let people know fusion's FTP is down.

just great, I'm taking several orders today on limited stock and have no way of updating the site.

Kev

[Dave Fisher]

Thanks Kev, Thought it was just me. Been try to get on for the last couple of hours without any success and have logged a support ticket with webfusion.

Lets hope its back up soon!

Regards,

Dave

[Dave Fisher]

Webfusion have just posted the following on their system status page

Saturday, December 08 2007 @ 03:01 PM
Contributed by: SupportSvr
Views: 0

Some customers on the myserverworld.net platform may be experiencing difficulties accessing their websites via FTP.

We a working to resolve this issue and apologise for any inconvenience caused.
-----------------------------------------------------------------------

At least we now know they are working on it!

Regards,

Dave

[Kev Challis]

yes lol I moaned at them to post that up as there was nothing on http://www.hosting-status.pipex.net/index.php even though they engineers knew about the problem.

Kev

[Dave Fisher]

Is squareonebistro a customers site or yours then Kev?

Market Bosworth is just down the road from me In LFE

Regards,

Dave

[Kev Challis]

I design and run the site, the actinic web site went live beginning of October and the orders are flooding in

The actual business is about 10 years old, we traded through e-bay for around the past 18 months, always had a website, but not an e-commence one. Looking to move away from e-bay now, logistically running 2 sites together is a nightmare!

You'll have to pop in sometime, small world eh!?

Kev

[Dave Fisher]

very small world and have walked around Bosworth on many Sunday afternoons.

It looks stunning at the moment with all the xmas lights.

anyway glad business is good for you at the moment

Regards,

Dave

[Kev Challis]

thanks,

Bosworth does look stunning at night with the lights, it's just shame the early investment hasn't been continued. The lights are failing and not being replaced, so therefore the displays are being stretched out more.

FTP is still down as well!

Kev

[Dave Fisher]

Originally Posted by Kev Challis

thanks,

Bosworth does look stunning at night with the lights, it's just shame the early investment hasn't been continued. The lights are failing and not being replaced, so therefore the displays are being stretched out more.

FTP is still down as well!

Kev

Yes the FTP is driving me crazy. I need to upload some script changes as protx is not working and have people trying to place orders only for the protx payment stage to bomb out.


Regards,

Dave

[Kev Challis]

yep I know what you mean, I have stock levels to update on very limited stock items, I don't want customers placing orders for items we haven't got!

Just had a look at your site,

We have just replaced our toners on our C530DN lexmark printer, however yours are very much cheaper then our supplier, we'll be in touch when we need to order again

Kev

[Dave Fisher]

Originally Posted by Kev Challis

yep I know what you mean, I have stock levels to update on very limited stock items, I don't want customers placing orders for items we haven't got!

Just had a look at your site,

We have just replaced our toners on our C530DN lexmark printer, however yours are very much cheaper then our supplier, we'll be in touch when we need to order again

Kev

Kev,

Its good to know our prices are keen. Our site is very much on-going with hundreds of products still to load and the design to tweak not to mention the nightmare of marketing it!

Send me an e-mail when you next need to order supplies and I will do you the best price possible!

FTP still down. I have update the original support ticket asking for an updated but have not had a reply.

Maybe support is not 24/7 as we were led to believe?

Regards,

Dave

[Kev Challis]

I've just managed to connect and upload stock changes.

try it now

Kev

[Dave Fisher]

Originally Posted by Kev Challis

I've just managed to connect and upload stock changes.

try it now

Kev

Ok i will give it a go now

Thanks,

Dave