Eclear problems - anyone else?

[printerthings]

Eclear appear to have stopped authorising payments for our site. We have tried ringing every number we have got for them and emailing them, but never get a reply or a return call.

BMS say (back end of last week) that they are still processing stuff for eclear - so it appears they are still around.

Is anyone else having problems with eclear, or know whats going on or even have a contact number other than the 6216 or the 87411224?

[James M]

Hi there

You can find E-clears contact details by clicking Information and Registration, when you configure the payment method in View | Business settings...

Or by going to this address http://www.eclear.net/actinic/

Hope that helps

[printerthings]

Thanks for reply, tried all contact methods, they will NOT reply, What do we do now, any ideas. Payment processing has now ceased. We are getting orders but no money.

[James M]

Hello

Try their sales number 02078876216

[printerthings]

Hi James- Tried it about a million times

[James M]

I just tried it a minute ago and spoke to someone.

[printerthings]

hi James,
Yes you probably spoke to a receptionist, who does not work for Eclear, She tries to put you through but can only get an answer machine. Don't bother leaving a message they will not get back. Apparantly there is only one guy from eclear there, Alexis or somebody, (according to receptionist) and he only appears some days. I have left messages and emails since Dec 12th 2004 and have not had one reply yet. Surely someone else out there is having problems with E-Clear. We have had no payments go through since 1st Feb. Heeeeelp

[printerthings]

I Think that Actinic should look seriously into this problem as you are promoting on your site as a PSP, yet no-one can contact Eclear

[pinbrook]

Its not really Actinic's problem. You have a contract with Eclear, Actinic simply provide the interface.

However if Eclear have gonme out of business then I am sure Actinic will take the integration out of the software.

You have to take the decision of whether you are going to contunue to use EClear or move to a different PSP. My feeling is if they are not paying you, then do you want to continue to ship orders which you may not get money for.

[OldWelshGuy]

Bit of a strange one this, I mean under the sale of goods act technically you own the items until you have been paid for them. I would leave a message and tell them that unless contact is made your going to have no option other than make contact with the police, as it appears money is being stolen. Drastic I know, but I certainly would not accept the position. I wouldn't hesitate either, I would change providers right away.

[Nadeem]

Hi there

In the meantime i would suggest using Paypal as a PSP.

Kind Regards

[Nadeem]

Hi there

Just got Andy from our Sales Dept to contact E-Clear regarding this issue.
Okay i have the following numbers for you and a contact name:

Elias Elia - 0207 887 6216

EClear Support Number:
0709 209 7969

Kind Regards

[OldWelshGuy]

Fantastic service Nadeem , above and beyond the call of duty

[printerthings]

I would love to know if Andy got through to a real person at Eclear (Not the receptionist -bless her- I 've given her some stick), but she is nothing to do with E-Clear except put calls through to an answer machine.. Remember I have been trying that phone number for nearly 2 months now. Maybe if Andy can get through to a human being he would ask them to give me a call/fax/email/smoke signal/morse/anything in fact message to sort out my problem. (Or at least get a name from them)
I appreciate that eclear are nothing to do with Actinic and you boys have done what you have done, but i am still no closer to a resolution than before

[Nadeem]

Hi Charles

Yes Andy was speaking to a Elias Elia, who works in E-Clear. I did mentioned this in my previous post with telephone numbers, so you could have phoned and spoken to him about your issue.

Kind Regards