SMTP Server Invalid - Server Side script denied

Hi,

I have been having trouble with my smtp server settings with the host i am currently with (stayhosted.com)

My first port of call was to check with them that server side scripts were alloud to send mail.

They sent me back:
"
No script server-side is allowed to connect to any external port 25 connection, all mail should be routed through the server email server. The script should be configured to use the sendmail function locally as user nobody similar to how a PHP script would call the mail function.

Please can you escalate this to the developers of the script to enable debugging and advise on their diagnosis.

Many Thanks,
"

Is there any way i can get around this?

I really hope so otherwise i am going to have to change hosting providers eeek

Bash

use localhost as the smtp server name with the authentication checkbox un-ticked.

Hey,

OK, tried that:

Actinic Mail Test completed successfully
server: passed
connection: passed
sockets: passed
communications: failed
authorisation: failed
message: 535 Incorrect authentication data

Thats the error i got

With the authentication box NOT ticked, it should not be trying to authenticate.

Looks like you need to take this back to the host again.

I am in discussion with my host provider about this problem as i am experiencing similar problems.

My emails in outlook work fine and emails from my old website are being sent fine so I think the problem is more with actinic.

I have put both my isp and my website smtp info in and neither work. For example my website smtp says

message: SMTP Authentication is not supported by this server!

This is clearly not true

Sorry Leigh, but if authentication is not supported and you try to authenticate, what error message do you expect to receive?

Dan, try using smtp.thewebsitedomain with authentication box empty and no name or password details.

I have also tried using my isp but it says incorrect username or password when I know its correct

Originally Posted by wjcampbe

Sorry Leigh, but if authentication is not supported and you try to authenticate, what error message do you expect to receive?

Dan, try using smtp.thewebsitedomain with authentication box empty and no name or password details.

Hi bill.

When you say "Authendication box" what do you mean? "Username and Password Requierd"?

and do i try smtp.xxxx even though my smtp server is mail.xxxx?

Dan


UPDATE:

Tried smtp.thebunkerwarehouse.co.uk, with no tick, no user, no pass:

Actinic Mail Test completed successfully
server: failed
connection: failed
sockets: failed
communications: failed
authorisation: failed
message: -

It couldnt even find it.

Tried mail.thebunkerwarehouse.co.uk, with no tick, no user, no pass:

Actinic Mail Test completed successfully
server: passed
connection: failed
sockets: passed
communications: failed
authorisation: failed
message: Connection refused

Dan

WOOOW!!!!

Done it.


Set the server as "localhost"
ticked the box and put a username and password in.

Thanks guys.

Dan
Another problem solved in less than a day

For me i am having basically the same problem, I try localhost with authentication checked or unchecked, either way i get this responce:

Actinic Mail Test completed successfully
server:		failed
connection:	failed
sockets:		failed
communications:	failed
authorisation:	failed
message:		-

If i try our Exchange server in the office, i get this:

Actinic Mail Test completed successfully
server:		passed
connection:	failed
sockets:		passed
communications:	failed
authorisation:	failed
message:		Connection refused

Thats the same result auth or not, then i try our Webserver i get this:

Actinic Mail Test completed successfully
server:		passed
connection:	passed
sockets:		passed
communications:	failed
authorisation:	passed
message:		Sender verify failed

That is our webserver, and as it is on 2 IP addresses, I try the other IP, i get this:

Actinic Mail Test completed successfully
server:		passed
connection:	passed
sockets:		passed
communications:	failed
authorisation:	passed
message:		Sender verify failed

and Then as i see it says the verify failed, i try with a user+pass that i know works to download and send emails via outlook, i get this:

Actinic Mail Test completed successfully
server:		passed
connection:	passed
sockets:		passed
communications:	failed
authorisation:	passed
message:		Sender verify failed

Basically same result.

What can i do to use this function? My host is webhosting.uk.com

Thanks in advance!