Actinic Payments Email Problem

[starleisure]

Hi

Just setup Actinic payments but for some reason customers no longer get an email confirmation (which was working fine before)

Can anyone give me any tips/help on this ?

Thank you

Simon

[TraceyHand]

Simon,
Is it an email confirmation of the ORDER that customers aren't getting or a confirmation of the PAYMENT?

Actinic Payments doesn't generate an email so customers will only receive their Actinic generated order email, nothing from AP.

[starleisure]

Hi There

Thanks for the quick reply.

The customer order confirmation from actinic seems to have stopped since we setup actinic payments.

When I revert the site back to the old style of collection of card data they work fine

Thanks for the tip on Actinic Payments not sending a payment confirmation as I though it would like other services do.

Also do you or does anyone know how long the money takes to get to our natwest streamline account.

I cant find much information or instructions on this service on the actinic site ??

[NicolaUK]

The bank settlements are usually done 9.15am-ish.