Perl on Rackspace Server

[MattParker]

Hi All,

I'm really hoping someone out there can help. I have already seached the forum for an answer and cannot find what I am looking for so please don't flame me if the answer is elsewhere. I have also had to learn as I go this week so if any of my descriptions are incorrect then please bear with me.

I am running Actinic V9.0.3 and have been attempting to upload a new site to a dedicated Rackspace server all week. The server specs are as follows:

SMB1 Tower Server
Dual Core Opteron 1212 2GHz
2GB RAM
250GB SATA x 2 RAID1
MS SQL 2005 Workgroup Ed
100GB Bandwidth

Cisco PIX 515 Firewall - (Disabled temporarily while we try and fix the issues. There are no other sites currently on the server)

The Server is loaded with Linux Red Hat and Perl 5.8.8 with MD5 Module. CGI Bin and acatalog directories have been set up with the correct permissions (755 and 777 respectively) and Perl has been set up to work within the CGI Bin.

Here are my network settings:

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST 81.179.43.81
WEBSITEURL http://www.medisupplies.co.uk/
IGNOREPASSIVEERRORS TRUE
USERELATIVECGIURLS FALSE
PATHTOPERL /usr/bin/perl
USEENHANCEFTP TRUE
FTPCLIENTTIMEOUT 30000
FTPRETRYDELAY 15000
FTPSILENT TRUE
FTPMAXRETRIES 50
FTPCONNECTTIMEOUT 30000
SMTPAUTHREQUIRED TRUE
SMTPUSERNAME xxxx
SMTPPASSWORD xxxx
COMPRESSIONPACKETSIZE 1024
COMPRESSEDUPLOAD FALSE
CATALOGURL http://www.medisupplies.co.uk/acatalog/
ONLINESTOREFOLDERNAME acatalog
CGIBINURL http://www.medisupplies.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST 94.236.48.209
FTPUSERNAME xxxx
FTPPASSWORD xxxx
PATHTOCGIBIN /cgi-bin/
USEPASSIVEFTP TRUE
FTPPATHFROMCGITOCATALOG ../acatalog/

The Tech Support guys at Actinic have been great. Having gone through my settings they cannot see any issue with them. However, I have still been unable to upload the site. When I run a Test in Network Setup I get the error message:

"The test script failed to execute on the web server. The error could be caused by several things. Check:
- the 'Path to the Perl shell'
- the 'CGI script extension'
- the 'Path to CGI-BIN'
- the 'CGI-BIN URL'
- the amount of web space left on your server
- if your server is configured to accept POSTs to CGI scripts
- the permissions on the server:
On Linux/Unix based servers the permissions should be:
cgi-bin (755)– drwxr-xr-x
Online Store Folder (777)– drwxrwxrwx"

(Note: Have deleted the windows server settings as they are not relevant)

When I use the wizard I get as far as inputting the SMTP details and get the following error message:

"The wizard received an unexpected exception while testing the web server’s Perl environment. The operation timed out. Try again later"

Actinic Tech Support have added various Perl test scripts in the CGI bin on the server but they refuse to display. As they cannot see any issue with the settings they are convinced that the problem lies with the Perl setup that Rackspace have applied to the server.

Rackspace have tested repeatedly to get the test scripts to show but to no avail. As both Actinic and Rackspace have a policy of not talking to 3rd Parties, we are unable to put their heads togther to come up with a solution.

I fear that the guys in tech support have lost patience with me now and may actually hunt me down if I call them any more this week. Can anyone else help? Could it be a problem with the version of Perl that we are running? Are my other settings correct?

Many Thanks

Matt

[BigJoe90]

Hi,

We run on a Rackspace dedicated server too but only V8.5.

Looking at your settings:
PATHFROMCGITOCATALOG ../acatalog/
try: ../httpdocs/acatalog/

FTPPATHFROMCGITOCATALOG ../acatalog/
try: blank (i.e. empty)

BigJoe